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1.0

You Don't Get What You Pay For

Warning: Home Depot charges more than twice as much money for the same, exact product! The companyโ€™s Merritt Island, FL store quoted me $16,200.00 for 9 PGT-brand impact-resistant windows that I am now purchasing from a legitimate, state-licensed and certified window contractor for just over $7,000.00. Plus, my qualified, family-owned contractor is replacing a narrow picture window that Home Depotโ€™s rude and unqualified in-home sales representative claimed could not be acquired from PGT, or any other vendor. (He was too lazy to call the manufacturer.)

By the way, Sears quoted over $13,000.00 for the same job.

Moral: Avoid Big Box Retailers masquerading as legitimate home improvement contractors. They will charge you double, then turn around and sub-contract the work to some who-knows-who installer. If Home Depotโ€™s sales reps are so poorly trained, and the company is so greedy that it marks up its jobs over 100%, imagine who they will send out to do the installation.

Get informed: Take 2-3 bids from local, licensed window and home improvement contractors. Support your local, independent and certified home improvement providers, not greedy corporate behemoths looking to increase their stock values on the backs of unsuspecting homeowners.

Reason of review: Poor customer service.

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Guest

It's common knowledge that big box stores don't have contractors as employees. The hire local contractors to do the job and then add a big mark up to their prices.

It also adds a layer of communications between you and the contractor working on your home.

They are working for Home Depot, not you. You are better off hiring the local contractor, you will save money and be able to communicate directly with the contractor if there are any questions as to what work was to be done.

Guest
reply icon Replying to comment of Guest-1537586

Thank you. Your review helped me cancel window order with Home Depot as independent contractor posing in Home Depot apron. Very poor sales presentation.

Guest

Hey they have to pay for all those TV commercials some how!

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