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Do not buy carpet from Home Depot!This was the worst experience of my life.

They send a person out to measure, but then a computer does the layout for the best usage of carpet with no regard for esthetics. The "Computer" did a layout that featured 5 seams in the main hallway,the highest traffic area in the house, and seams in front of the french doors. When the installer arrived he said this is all wrong and showed me how the carpet should run. The only problem is he would be short on carpet.

He could not start the job till Home depot gave him the OK. After 4 hours on the phone and endless frustration, Home Depot said I could pay and extra $1,000 and they would do the job correctly. I might add, the way the old carpet was laid out.During the phone call the Home Depot representative had his own agenda and tried to change my words. It was like talking with a nasty lawyer, I felt disrespected.

What a wasted day, I am so disappointed!

I've purchased everything for my remodel from them including appliances.Stay away from Home Depot when it comes to carpet and go with a company that has a human being do the layout and considerate representatives.

Review about: Home Depot Installation.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Deliver product or service ordered.

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Anonymous
Ottawa, Ontario, Canada #874512

The key here was that you should trust the installer's knowledge.They don't work for Home Depot, they work for the subcontractor Home Depot hires.

When that person told you it was all wrong, you needed to stop right away.

It is true that to run the carpet in the right direction without seams you sometimes have to pay for additional carpet that gets wasted. It is a real pain, but in fairness that is an issue that goes back to the architect - another person who needed to spend some time with an installer - because the architect is the person who made the house difficult to carpet with a directional broadloom.

There are carpets available which are not directional.

It limits your choices, but solves the budget issues.

Anonymous
to hargoni Encinitas, California, United States #874692

Your right I should have stopped as soon as the installer said the layout was wrong.A simple fix for Home Depot would be to include the installer in the initial layout.

Rather than being on the same team they felt at odds with each other.

Home Depot is a good company, their carpet purchase and installation process is dysfunctional.I do hope they make some changes and get it right.

Anonymous
Idaho, United States #869125

The same thing applies to laminate/wood flooring.Home Depot pays their installers lowest in the industry.

They have maybe one or two professionals in any area. about half are losers who can't get a job anywhere else, and the other half are like the Mexicans who hang out in Home Depot parking lots hooping someone will invite them to jump in a truck. After talking to the installer who did my house, (he was one of the pro's) I found even the few professional installers get screwed on their checks. One installer gets shorted $500.

or more every check and must go begging to get the rest of his check. The others apparently get shorted also, but some are not smart enough to know it. The installer who did my house had a question about the floor being level. A supervisor came out and I actually heard him tell the installer not to worry about the unlevel floor.

"Take short cuts," He said.

The installer asked who would be responsible if the floor started separating because of the floor not being level.The supervisor said, "the installer is responsible." The installer said, "so you're telling me to do a *** job, but if anything goes wrong, I will be responsible for the cost of repairing it?" The supervisor said, "that's the chance you take when working for us." NEVER BUY FLOORING FROM HOME DEPOT.

Anonymous
to ***ed off customer Ottawa, Ontario, Canada #874516

The supervisor you are talking about is not a Home Depot employee.What happened in your case is the contracted installer was subbing out work to other people - i.e., your installer and that defies the contract an installer signs with Home Depot in the first place.

Home Depot and Lowe's and all the other major providers contract this work out to experienced professional companies who can survive the screening processes these companies use.

It is actually quite difficult to become a contractor for big box hardware chains, and usually this means the person hired is accountable and capable.

It sounds like your situation was one where the contracted professional was selling the jobs on the side, and this means the installers were getting shorted by the contractor, not by the big box retailer.

It is always important if you are going online to share an experience that you understand exactly what you are commenting about. I think your comment here is somewhat misleading because you are suggesting Home Depot told your installer to cut corners and then underpaid him - neither of which can be true in the case of a properly documented contractor.

The installs are defined by the square foot plus custom labour.

The documents you signed when you paid at Home Depot are the same documents the proper installer gets. When the job is done, Home Depot pays the contractor based on the number of square feet or yards in the associated measure....

Your installer was not likely working for Home Depot.

He was working a side job for the contractor who is legally obligated to Home Depot.

You should report this information, such as the name of your installer, to the Home Depot that booked your work.The supervisor, who is the likely contractor, will have his company fired and your local HD will get someone else who can handle the work with the crews they background checked etc., instead of these people doing side work.

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