Worst experience of my life Home Depot Carpet
Do not buy carpet from Home Depot!This was the worst experience of my life.
They send a person out to measure, but then a computer does the layout for the best usage of carpet with no regard for esthetics. The "Computer" did a layout that featured 5 seams in the main hallway,the highest traffic area in the house, and seams in front of the french doors. When the installer arrived he said this is all wrong and showed me how the carpet should run. The only problem is he would be short on carpet.
He could not start the job till Home depot gave him the OK. After 4 hours on the phone and endless frustration, Home Depot said I could pay and extra $1,000 and they would do the job correctly. I might add, the way the old carpet was laid out.During the phone call the Home Depot representative had his own agenda and tried to change my words. It was like talking with a nasty lawyer, I felt disrespected.
What a wasted day, I am so disappointed!
I've purchased everything for my remodel from them including appliances.Stay away from Home Depot when it comes to carpet and go with a company that has a human being do the layout and considerate representatives.
Review about: Home Depot Installation.
Reason of review: Poor customer service.
Monetary Loss: $500.
Preferred solution: Deliver product or service ordered.