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I was told by a customer service supervisor (Dianna)at my local Home Depot, that Home Depot would not honor the 5 year warranty even though I had the receipt and was within the warranty time. She told me that Home Depot would only honor a return within 90 days.
I was not there for a 90 day return I was there for a 5 year warranty exchange. She promptly told me I had to take up the warranty with the manufacture (EVERBILT AKA Home Depot). If I understand the Limited Warranty listed on the back of the package Home Depot warrants this product for 60 months under normal use and service conditions. This element lasted 4 year under normal conditions in our home hot water tank before failing.
I would like to exchange it within the warranty service time of 60 months. Will Home Depot honor its warranty or not.
User's recommendation: Be Aware.
Monetary Loss: $18.
Preferred solution: A warranty Exchange.
Home Depot Pros: Good selection of items.
Home Depot Cons: Customer service.
Location: 100 Arthur F Brady Drive, Portsmouth, NH 03801