The pilot light on our GE water heater, Model SG50T12AVH00, failed to stay lit.I found this out early on a Sunday morning with the temperature outside at 18 degrees.
Got the warranty paper off the top of the device, and called the toll-free number. Tough to understand the Asian operator, but I got the claim in. She said someone would call me in the next "day or two." I called again on Monday at 10AM. This operator said that they would attempt to find a service person in my area, and get back to me later.
I called a local plumber who charged $245 to replace the thermocouple. I have hot water, but no word from the warranty company. I realize now, that Home Depot had nothing to do with this warranty, except to have their name on the front. It is a 3rd party warranty.
When I went back to Home Depot, to see if they had a local service guy who could help me, the plumbing manager tried to sell me a new water heater??!!I'm pretty sure that they have lost a customer.
This person wrote the review because of warranty issue of home depot warranty from Home Depot. Reviewer claimed that he or she wants Home Depot to read this review and look into the issue (if any).
The most disappointing in user's experience was unwilling to fix problem and company response. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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