My mother purchased appliances for a rental condo she owned. She took advantage of the Black Friday Sale. She purchased a refrigerator, dishwasher, range, over the range microwave and a front loading washer and dryer. This was for a higher end rental and the old appliances were better than 10 years old and needed updating.
They told her the Home Depot Delivery Team would deliver them on December 22. They were delivered on the day as promised, but not by Home Depot, but by some losers from a company they subcontracted with. I met with them on the delivery date. The unit was now vacant.
All appliances were put in place. The problem arose when the idiots who did the deliver realized they forgot the plug for the dryer that was an additional purchase on that same invoice. They told me they would come back the following Wednesday with the plug. I explained this didn’t really work because we lived five hours away. I have come to learn that when they forget something that prevents the installation as promised they are to go back and get what they need. They could have driven 9 miles to get this plug, but no they expected me to drive five hours each way.
At any rate, on the evening of December 24 I stopped by the unit before driving back home (5 hours). I turned the water on because it was off, due to the fact it was winter and vacant. I was puttering around some and went down to the basement. To my shock and horror there was water pouring through the ceiling above. It was coming from the bathroom where the new washer and dryer was. I ran upstairs to see the entire floor covered in 1” of water.
I discovered the idiots from Spirit Delivery out of Hyannis, MA never turned off the water valve behind the washer/dryer nor did they bother to hook up the water hoses. They just plunked it down and I guess installed nothing because they didn’t have the plug. They did stack the units, which now made it a monster size appliance. Because the floor was flooded I was able to slide this monster appliance out enough to shut the valve off, which should have been the first thing the idiots from Spirit did. Before I shut the spewing water down, I saw the water was shooting directly inside the hole where the dryer venting goes.
After speaking to my electrician and other appliance people they told me not to accept this dryer, because even if it did work, it would definitely been problems down the road. Home Depot was contacted by my mother and told she wanted the unit replaced, they refused many times over. Instead they attempted to turn it over to the insurance company of the delivery company they hired. My mother was so upset because she couldn’t show the condo for rent, because she couldn’t be sure when it would be rentable due to the fiasco with the dryer. Keep in mind that the expenses kept accumulating for this condo, insurance, taxes, homeowner’s association dues. All of these expenses were about $1,000.00 per month and now no rental income. This unit always rented within a week of being listed as it was one of very few on a golf course in this development. Home Depot tortured her by not doing the right thing and the stress she endured was unbelievable.
In January Home Depot decided to do the right thing and said they would be replacing the unit. They finally did on January 19. Here’s the kicker she died later that day. Thanks Home Depot for treating my mother the way you did. Thanks for costing her over $4,000.00 in rental income and the travel costs endured while you played your games and thanks for costing me out of pocket expenses after she passed away so I could get this matter finally taken care of.
Review about: Home Depot Installation.
Monetary Loss: $4000.