We purchased our washer on 3-1-12 and it broke down on 5-12-14 - refusing to spin. The info in our packet was worthless.
My son is an electrician for robots for an international company. He removed the back from the machine and, to our surprise, there were the instructions to work on it. After carefully following the instructions, it indicated we needed a new main board, which was purchased and installed - did not work wrong instructions). After checking Google, it turned out to be the spin module.
For the past 45 years we have purchased various washers with NO repair problems. We purchased this Maytag because of decades of commercial dependability-shame on you.
This cost us over $210 for parts (labor by son) for what we thought was a quality washer. I think you owe a lot of people a lot of money and should start shelling it out before you tell anyone else what fantastic products you manufacture.
Monetary Loss: $210.