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Update by user Aug 30, 2021
The mfg. of the lawnmower is "TORO" located in Mn.
The customer service team is pleasant to speak with but completely incompetent. The team members; both Brandon and Alice are decent sounding people but they are trained company mouthpieces who don't have a clue in regards to resolving anything beyond their choice for lunch; and probably have to get a second opinion on what a salad is !
Original review posted by user Aug 30, 2021
Purchased a high end lawnmower with electric start and self propelled features. The mower is 1.5 years old and covered by a 3 year warranty; as noted on the point of sale display.
When contacted, the Customer Service Dept. excused
themselves from the contract by referring the issue to the manufacturer who, promptly started the runaround and excuse game. After waiting for a call from a mystery service company, no amount of reasoning with Home Depot could convince them of the fact; my lawn is still growing taller regardless of the excuses while the lawnmower sits idly by without any type of repair or replace service either showing up or planned in the future. Home Depot has now built themselves into a corner with a breach of contract and fraud situation; and, from reading the similar circumstances on the internet it seems as if this is their game plan all along.
The plan being, "take the money, avoid any responsibility and postpone until the customer goes away; there's more suckers out there than can be counted."
Buyer Beware, They fly the Veteran Flag but screw Veteran's in the same barrel with everyone else.
What a disgrace this company is to us Veterans. BUY themsel
User's recommendation: Buyer Beware.
Monetary Loss: $395.
Preferred solution: Full refund.
Home Depot Pros: Easy pickup, Convenient location.
Home Depot Cons: Non existent warranty.
Location: 2000 Harrell Private Road, Kingsport, TN 37660