hello home depot,
last year in august 2014 our air conditioner stopped working. We called a third party technician and he refilled freon. After doing that he checked in attic and told us two things, 1) indoor coil was leaking and 2). installation of AC in attic was not correct. That time he also said that coil was under warranty since we had installed AC in 2009 and coil leak was in 2014. but he was expensive so we called home depot for fix the issue. home depot came and said re-installation should be done. i insisted to check coil leak but delta technician did not do that. we paid 1300/1400 dollars to home depot (thru. delta mechanical) and they only worked on fixing bad installation. i repeatedly told delta mechanical technician that coil is leaking and that should be fixed but he said , ' there was no coil leak'.. he did not take efforts to see if that was leaking or not. hr left without doing anything. because since there was frion, our ac worked.
this year we called home depot to do annual maintenance of our a.c. Delta Technician came and said, attic instillation (done by delta in 2014) was not good. His pathway in attic was blocked, which shouldnt have been the case as Delta themselves did the re-install and so he said, 'he can not check parts inside the attic'. We told him that , delta itself redid installation last year. He checked his records and agreed with us. we called 15 times to home depot/delta to redo installation and check everything. finally they came and redid installation. They did checked everything & said all was fine And after 1 week ac stopped working. delta guy came to our home again and this time he declared, coil was leaking . and he said he will charge 1300 dollars to install new coil and coil was under warranty. we agreed to that and all of a sudden delta called us telling, coil was not under warranty and that will be for 3000 dollars.
I am very upset about the unprofessional way of handling our AC problem by home depot. last year when coil was leaking and still under warranty, delta lied to us even without checking inner parts that 'coil was not leaking'. if that time delta had fixed coil, i wouldn't be suffering from 1 month without ac in arizona heat. why didnt delta take care of coil leak last year?
Last year I had filed compliant with trane that coil was leaking and we wanted labour refund from them. they asked me the model number of coil but then i told them that i called home depot to fix the issue and would get coil number from them since i decided to not to goto person who said there was a leak and charging lot of money. Since we did not have that in writing last year, delta is trying to take advantage.
how can home depot have so much unprofessional service?
i want to pay only labour cost to replace the coil and i want home depot to not to charge me for coil replacement.
please respond immediately as my whole family especially small daughter is suffering without ac from 1 month.
Reason of review: Poor customer service.
Monetary Loss: $3000.
Preferred solution: Deliver product or service ordered.
I didn't like: Low quality work, Unwilling to fix problem, Ripoff pricing on repairs.