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2.4
Updated by user Oct 24, 2019

The other company did a great job. They were on time, came with 4 people, cleaned up after themselves, and took away what we did not want.

Home Depot Manager told us that if we cancelled the order, we would have to pay a restocking fee of $150.

The merchandise wasn't at the store so why would we have to pay a restocking fee?Very sad that this seems to be OK with Home Depot. You just can't seem to get good customer service anymore.

Original review posted by user Sep 24, 2019

Purchased appliances online and delivery scheduled for a Wednesday. Scheduled delivery day arrived and appliances were not delivered and no one called.

We called and got someone who was just inept or didn't want to help. Her response on why they were not delivered was "they will reschedule for Friday." Friday came and went and nothing. We checked online tracking and it indicated appliances had been delivered. Two weeks later and two people showed up from some off-the-wall logistics service on the side of a ratty delivery truck.

They said they could install all appliances but the dishwasher and we would have to get a plumber, even though we had paid for installation. We refused the delivered to their astonishment. The next day, we went to Best Buy and made the same purchase. Delivery was scheduled and made as promised by Best Buy employees who were excellent.

They had no trouble with installation. Home Depot lost all of our business from here out and we sold all Home Depot stock.

Go the way of Sears Home Depot!! Company reps made no effort to get in touch to see how the situation could be remedied and they refused to print our comments because "they did not meet their criteria." In other words, they don't want the public to know they sub out installations and you are at the mercy of incompetent, lazy people who have no real interest in Home Depot.

Reason of review: Access/ activation issues.

Monetary Loss: $400.

Preferred solution: No solution possible because we made purchase from another company at a higher price..

Home Depot Pros: Installers, Lowest price on appliances, Lowest price.

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