Leeds, New York
5 comments
Not resolved

Promised carpet installation (free) with pad if spend over $1200.00 First, the measurements are wrong; re-do; then the installers arrive and they plan to 'glue' the carpet down, no pad!What the ***!

Calls to Home Depot - 'you never ordered the pad' - it was advertised as part of the deal! - then they tell me: 'the manufacturer says you can use just glue' - Really? You called China? I tell them they just cost me $1500 in labor cost to have all the furniture moved out and the lost revenue from the guest who was supposed to stay for a week - what do they plan to do about this?

'That's your problem'.Screw Home Depot - they have a sexist arrogant attitude towards women consumers and I am sick of them.

Review about: Carpet Installation.

Review #530502 is a subjective opinion of a user.

2.8
Product or Service Quality
Diversity of Products or Services
Customer service
Price Affordability
PRODUCT OR SERVICE Home Depot Installation
Reason of Review / Monetary Loss Poor customer service / $1500
Preferred solution Let the company propose a solution

Had an Experience with Home Depot?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#870601

It always says includes carpet and pad. That's just a disclaimer. Doesn't mean you bought the pad.

Anonymous
#867184

Why don't you show the entire order rather than part of it?From what I can see it says nothing about pad and does indicate glue down.

I expect the empty box to the right of carpet may have been where pad would have been indicated. Some carpets are installed without pad. If a pad was being used there are a number of types and thickness available. This would have had to be shown on the order if it had been ordered.

This is just another case of a consumer that doesn't fully understand what they are purchasing. If it isn't on the order, you're not going to get it.

It doesn't take a Ph.D.to figure that out.

Anonymous
to Anonymous Craryville, New York, United States #867328

Do you notice the estimate that says "includes carpet and pad only" - my Ph.D.is not in carpet installation - I am supposed to know somehow magically that if you glue a carpet down you don't use a pad?

Especially when I told the sales person at the time I met with them to discuss my options I want exactly the same thing I have now - a carpet and pad.

And the estimate includes "carpet and pad".

*** you Home Depot
to HD Boston, Massachusetts, United States #866804

Home Depot are crooks! Never buy *** from those people!

*** you Home Depot
to HD Boston, Massachusetts, United States #866903

The Home Depot are crooks beware!

You May Also Like

Home Depot - Delivery Not Made for Christmas Gift Home Depot "I ordered my son a basketball hoop as a Christmas gift from the Home Depot website on December 22nd, 2016. The delivery was supposed to be delivered on the first..." Read more Home Depot - CUSTOMER SERVICE Home Depot "HOME DEPOT COMPLAINT FILED: concerning your store in McKinney tx at 1515 Central ave McKinney tx 75070; store manager -Ferdi Mongo i purchased a glacier bay toilet item #132992120814 for $88.00. when i..." Read more Home Depot - Terrible paint Home Depot "I'm including this under Home Depot since Behr paint sells exclusively to them. Behr paint is peeling off my home. Contacted Behr and they wouldn't live up to their lifetime..." Read more Home Depot - On my second fireplace heater and haven't owned one for a full week yet :( Home Depot "On Dec 28, 2015 after about of month of searching, comparing, and agonizing over cost, my husband and I ordered the Home Decorators Collection Rosengrant in Black Distressed Finish. It..." Read more Naca - LIARS Naca "Your staff does not know about how the NACA program works nor do you have respect for the time that we attend your appointments every month, to say the same..." Read more Fidelity National Home Warranty - Emergencies don't exist with Fidelity.. They admitted to shortage of Technicians in Sacramento Fidelity National Home Warranty "VERY DISHONEST COMPANY. I had an emergency at my property because the first technician knew the drainage pipe was clogged on HVAC unit on a initial service call that he..." Read more Fedex - Box dropped off on my rain soaked lawn Fedex "I was home during one of the worse rainstorms that my town had seen all year. All of a sudden I her my dog barking. I looked out and saw..." Read more Polygroup - 7 pools in a years time Polygroup "I have purchased a total of 7 pools last year and they all ended up leaking and the leak could not be found. One of them I returned for exchange..." Read more