Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer

Update by user Aug 17, 2021

No one has responded or cared to reach out regarding the poor review provided after my conversation with customer service. I wish I hadn't already purchased my washer with them!

Happy I hadn't already purchased my new dryer with them......

Lowes now has my business as well as a few others that I've told! I'll keep it going!

Original review posted by user Jul 27, 2021

I purchased a coffee table for my parents (as an anniversary gift to have at their party)on July 9, 2021. The estimated delivery date changed multiple times without any given reason, so I contacted customer service on the 24th, who promised it would be delivered by the 30th.

I called FedEx 3 times and was assured they only received a shipping label request. When I called Home Depot, I was put on hold for an hour attempting to cancel the order as I was told that it was lost. The compensation offered for the inconvenience, only after I asked, was 20% off another table. Customer rep manager (Tonya TRH32WV) stating "well, that's the best we can do!".

Home depot admitted to send me a fraudulent text stating the label was created and the item is being shipped as the item was supposed to ship from Noble Home.

Insulting a customer who had to initiate contact regarding a table paid for that had been lost for almost 20 days then committing an act of fraud! After holding my money for almost a month, pretending to ship a product that you never had on hand then offer the same compensation offered to consumers for supplying an Email shows total disregard for your customers!!


User's recommendation: Dont order from home depot! POOR CUSTOMER SERVICE.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Home Depot Reviews

  1. 646 reviews
  2. 365 reviews
  3. 296 reviews
  4. 146 reviews
  5. 63 reviews
Home Depot reviews