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Update by user Jul 08, 2020
Still nothing from this place. I refuse to go there to buy any of my supplies.
I tell all my customer not to go there.
Corporate can't even reach out with a generic email. Its sad they don't care that managers are rude to customers.
Original review posted by user May 31, 2020
If I could give negative I would. It's sad when the store manager flat out tells you she does not care.
So long story short. Called about smart siding talked to guy in lumber. He says yes we have some in stock but it damaged from fork lift driver right down the middle side. I replied ok Lowe's gives 75 percent discount on damaged siding panels what do you guys offer, I need 16.
He replies 50 percent off if you buy more we can give another 10 percent. We drove 1hr out Of our way to pick up the siding. Loaded it on the cart went to check out. Short version several people later store manager standing in front of me calling me a liar.
She said she talked to everyone in lumber and that I never called in and talked to anyone. She said that she talked to everyone in lumber and they told her that they never talked to anyone about any damaged siding or gave anyone a quote. Which is bs I showed her when I called that day an hour earlier. But again told me I was lying.
Then said she could give me 10 percent off and that was max she would give. Again I said talk to your associates again because that was not what I was told and that's why I drove out of my way to that store to get the materials. She the said I'm not talking to everyone again, there is only one guy I couldn't get a hold of to verify if he talked to you, but even if he says he told you that I'm not going to authorize more than 10 percent. Then I told he in the nicest way I could that it was bs and asked for the district managers number.
She turned around started walking away and said yeah. So we waited another 15 min just for her to cover back and tell me that I could just call 1800homedepo. What a joke. The cashier was standing there and when manger left she said I believe you if I had the authority to discount it I would.
The manager handled this situation horribly and I would hate to see how she handles things that's even more pressing. I will never step foot in another home depo. I'll dive the extra miles in the morning to go to Lowes in Shawnee to get what I need for this. And any jobs i have from now on I'll drive out of my way 2 hours before I would walk across the street to a home depo.
Im an honest, hard working small independent contractor. Thanks for wasting my time and money home depo.
User's recommendation: Go to Lowes.
Monetary Loss: $55.
Preferred solution: Honor the quoted price I recieved for the 25 sheets of smart siding 38 series. Manager owes an apology for saying I was a liar and being rude. I don't want a pre written email pick up a phone. .
Home Depot Pros: Have some of the products we need.
Home Depot Cons: Scam rebate, Employees passing the buck to another, Delivery service that home depot uses, In store contractors, Website sucks.
Location: 1600 S Sooner Road, Midwest City, OK 73110