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2.2 Based on 301 reviews
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    • Service at the store 5
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    • Lack of customer service 41
    • Unwilling to fix problem 19
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I bought a garage door from Home Depot. I was never told the color of choice was a special order. The garage told 2 months and the installation dept. failed to send the correct paper work to the company. Finally door is installed after 2 months. A month later I notice the door paint was rubbing against something. Called Home Depot. The installation took 2 weeks to send the paper work to the garage company. Within 2 days the company set an... Read more

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WEB SITE A NIGHTMARE. NOWHERE DOES IT ALLOW CUSTOMERS TO CHECK WHEN A REBATE HAS NOT BEEN RECEIVED. IVE WAITED 4 MONTHS NOW, SINCE MEMORIAL DAY PAINT PROMOTION, AND HAVE YET TO RECEIVE OUR REBATE. WHEN I CALL, I AM ASKED TO WAIT ANOTHER MONTH FOR REBATE. NO ONE WILLING TO EXPEDITE MY REBATE. WE HAVE BEEN RENOVATING OUR HOUSE SINCE APRIL AND HAVE PURCHASED THOUSANDS OF DOLLARS WORTH OF PRODUCTS. WHAT GOOD ARE PROMOTIONS IF COMPANY IS NOT GOING... Read more

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In June I ordered patio furniture from their website at a sale price of $979.30 that wasn't scheduled to ship until August. This was on my order at the time it was placed. In August I called to check on status of my order only to find out that they canceled the order. They said that it was canceled because it was back ordered. It originally had a ship date of August so I can't imagine what they were talking about. They told me I would have... Read more

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Purchased a Washing Machine and water hoses(separately) since July 26th, 2016; items were to be shipped to the Bahamas. I agreed to wait 2 weekes for the machine to arrive at the store of purchase(East Hialeah). Machine arrived on 8/16; no customer service rep contacted me as promised even though they had all of my info. Need i say they had smooth talking upon accepting my payment; since then nobody wanted to communicate.... Read more

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Honestly my complaint is about the customers in store 6160 queensbury ny..i have watched and listened to customers bash the employees from flooring and paint dept..for their own stupidity, and it enrages me to no end...they have the power to fill out a survey that most of them lie on just to make someone look bad...i really hope the management team see,s through this nonsense..the workers for the most part are very friendly and i dont think its... Read more

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I bought carpet early last week and vinyl floor last Friday. I was told i would get a call about installation Monday. I did not and called about it They said my phone # wrong on order, despite my telling them that last week. So Tuesday the carpet install called and set up a day. Today I called HD and got run around again by 4 people at HD. Gave me a number for the install but ti was carpet installers. They gave me correct number for Vinyl but... Read more

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Four days ago I tried to put an order through the homedepot.com website and there were so many problems. After three hours of phone calls to various departments, I placed the order by phone where it became more messed up. They broke the order up into 46 line item orders (after first doubling all the totals of the items) instead of one total order and told me that it would be shipped as 46 orders. What a waste of resources. They also couldn't... Read more

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We were told we could get the veteran's discount if we brought in a DD214 or another form of military ID. They wew decent the 1st time and gave us the discount based on the ID he had. We returned to purchased roofing and requested our discount and was refused due to the fact it was not acceptable identification to get a discount. It would have been less than $100 and still would not allow it based on the improper ID. I would suggest all... Read more

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We bought pavers from Home Depot. The sales staff was great. Everything after was a weeks worth of hassle to get what we paid for delivered. Constant phone calls with little or no returned calls. Making us drive to other stores and having us pay again and get refund from another store. Won't be going back there again soon unless they actually apologize

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Call to pick up the cabinets from Depo they filled the order and the guy who helped load it was stuffing he cabinets in so fast I just did a count of how many. well he stuffed Brokens one's in there Used ones and the wrong ones. well when I realized I didn't have enough or the right size after 3 trips back and forth I finally got the order filled NEVER WILL I GO TO HOME DEPO FOR CABINETS or anything else place sucks everything is so close to... Read more

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