Submit ›
or
2.2 Based on 345 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Location of store 10
    • Product availability 6
    • Service at the store 5
  • Customers don't like
    • Lack of customer service 43
    • Unwilling to fix problem 19
    • Customer service 8

walked up to make a purchase at the auto cashier,at about 6;30 AM My card didn't work , it was the card with a chip. Tried three times finally told gentleman covering the auto registers. He told me if it doesn't work card must be bad. First of all he barely spoke English, second he had no idea what he was doing. I shop here at least one to two times a day, and this is the ***, a customer has to put up with. Now being totally pissed off at Home... Read more

Was this review helpful? 0 0

Home Depot installers of the cabinets used VELCRO to hold together parts of the cabinets and used damaged parts in their install. The Corian counter tops were made wrong and had to be redone. When the second set of counter tops arrived at the job site they were warped from being in the hot sun and stored at an angle. I told the installers that the counters were unacceptable but they installed them anyway. In order for the counters to be flat... Read more

Was this review helpful? 0 0

Around 2 oclock pm purchaced a few item from local hd. Total cane out to $450.38. Went home to find out the items were the wrong size. Went back to hd to return items and realized the reciept was not in the bag. Figured no big deal I need to spend the money here anyways so ill just get in store credit. The service lady said my return was denied. And she didnt know why. So we tried 2 of my friends ids as well. Still denied. They had me call the... Read more

Was this review helpful? 0 0

Bought a Sumsung washer and dryer 2000 dollar purchase. Was told that it would be delivered Last Saturday from 12 to 5pm. Waited at home (new house) till about 430pm when I decided to call to get the status of my delivery. Was told that it would now be from 3 to 7pm because of traffic... was ok with it thinking that at least it would be installed by the end of the day. Delivery drivers arrived in a huge rush...were super rude... looked at my... Read more

Was this review helpful? 0 0

I opened up a Home Depot CC and was issued a temporary shopping pass and a $25.00 coupon to use on my first charge, the cashier scanned the coupon but for some reason it wasn't accepted so she called and I was told that it would show up on my statement, 3 billing cycles later and 2 calls later still no credit, now they said they changed the policy, I need to go back to the store, have them re-ring the receipt and use the coupon....Best not even... Read more

Was this review helpful? 0 1

This week, 11/6, my husband purchased some towel racks and he got one that was the wrong size. He went into the store the next day to exchange it and was told that they wanted his driver's license to input the information into their system. He said they could see the license but did not want them to put any of it into their system. As most know they were hacked in 2014 and millions of customers information was gained. They would not let him... Read more

Was this review helpful? 0 1

These guys are the worst. They removed our carpet, then said they did not have the new carpet. We've tried to get a simple carpet installed on 7 occasions and still walking on carpet pad 2 months later. I've had numerous managers call and say they'll take care of everything next time, but the crews arrive without the correct materials and never do anything the managers promise. The best description for Romanoff service to date is gross... Read more

Was this review helpful? 0 0

This is one for the books. Real genius logistics at work. Someone at HD classified this 36" stove as general merchandise instead of an appliance. Curbside delivery only.AND even when you try to pay the carrier directly you cannot.HD has to REJECT the carriers request to deliver to your kitchen.THEN the carrier puts it in their "portal". THEN they they can generate an estimate for you.THEN your payment would get processed.THEN they would set your... Read more

Was this review helpful? 0 0

Woodland, CA store refused Toro lawn mower return because it was a few days pass the 30 day return policy. This mower stopped working after two times. I had the receipt and talked to the store manager and got no help. No way I'm buying anything expensive ever again at any home depot. What a bunch of crooks. The staff kept me waiting 40 minutes to talk to the store manager. The store manager was rude and showed that she could care less that... Read more

Was this review helpful? 0 1

I order $2800 in appliances which were to be delivered on a Saturday morning. I included detailed instructions about my driveway, which is too steep and sharp of a turn for any truck larger than a propane truck. Saturday morning I unloaded and cleaned my old refrigerator which was to be picked up by a buyer later that day. Home Depot's delivery service called from the bottom of my street to tell me they could not get there giant truck up my... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about Home Depot.
Filing a new complaint about
×