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Bought Toro weedeater. Starting smelly burning brake like material....Head started acting/spinning inappropriately. 91 days old...took to Home Depot, they said they'd look at it. Five days later, said they couldn't "test" it...sent it 600 miles to Atlanta repair center...
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Anonymous
Anonymous

When you purchase a power tool you have choices of where to buy it. You can buy it at a small shop that has in-house service and pay a little more or you can look for the lowe...

2.8
#1119558
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I’m a general contractor who buy from Home Depot every day. All I can say here is that I’m not giving you any more business as a general contractor all because the store manager at dale city VA store called me a lier in front of all customers. That was very...
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1.0
#1118800
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An associate manager wouldn’t accept our returns. He was sending us to another store to return them. Using the excuse “I didn’t design the system”.
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Anonymous
Anonymous

You neglect to say what your returns are. Are you trying to return products that you have paid for and not picked up? Are the products special order and not stocked at the sto...

2.7
#1118533
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Home Depot stole my money

Home Depot
#1092334
1.1
Details
Paid for a fridge in cash. On delivery date no fridge, called, no help at all. Second delivery date agian no one showed called again and basically was told that I cant get my money back. It seems like the workers stole my fridge. On two occasions took off work to get my fridge!
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Value for money
Website

Home Depot - Poor customer assistance

Home Depot
#1066859
Poor work...cheap contractors...all day windows ... Been having problems for nine months with a warranty butit never gets fixed...malcolm , alamo ranch home depot, is lazy and never calls back
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Home Depot Installation Review

Home Depot
#1027648
1.7
Details
Mislead about installing and hauling the item away.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
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Home Depot Shipping Service Review

Home Depot
#1026159
2.2
Details
Ordered carport credit canncelled it first called and got reordered shipped wrong phone number trucking comp sent leddered called same day already shipped back. called reorder canceled because still bieng billed for one i dont have called want me to raise credit limit to reorder and i guess give them 3000 dollars DONT DEAL WITH HOME DEPOT RIP OFFS
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Lady lake home depot is awful, We purchased some appliances there. The deliver company pulls up in a 40 foot dumpy trailer and says he cant get down our street so I tell them well come back with a box truck, Well come to find out this LOW END delivery company they use...
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#1116904
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Wooden interior, vinyl exterior windows were ordered in March of 2017 in good faith. The final job was unsatisfactory completed in October 2017. What could go wrong, did go wrong. If that wasn't bad enough, all the dishonest employees, from the sales man, all the way...
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Anonymous
anonymous

There is no such thing as 4 inch walls old homes used true measurements which means a 2x4 is actually 4 inches but the entire wall is actually over 5 inches thick when you fac...

2.1
I didn't like
  • Lack of support and project management
  • Customer c
#1116459
Reply to reviews
I was redoning my kitchen and needed a new refrigerator. So, I go to Home Depot, like every other homeowner, to shop. While shopping, I specifically asked, “do you have repairmen if I need someone to fix it if something goes wrong?” The answer, of course, was “Yes!, no...
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Anonymous
Anonymous

LG. South Korean. Problem number one. And no, Home depot doesn't have any appliance repair. Never have, never will. Sears used to, and you see where that got them! Almost bank...

h.kitchener
h.kitchener

If it's still under warranty, you should be contacting LG, not Home Depot.

1.0
I didn't like
  • I was cheated and taken adavantage of
#1115759
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I bought 2 gallons of Behr deck stain online since the online price was several dollars cheaper than the in-store price. The $10/gallon rebate form said that online orders had to be mailed in, which I did over a month before the deadline, along with the UPC codes and...
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Anonymous
Murphy

I online chatted with another Home Depot agent and apparently he had been trained differently in customer service. I sent him files of my rebate form and he said he would tak...

3.0
I liked
  • Online ordering option with local store pickup
I didn't like
  • Did not honor my rebate when i had documentation
#1114525
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Received multiple gift card offers as a new homeowner, Target, Walmart, Home Depot, all sent by FHW Corp. They also offer Lowes, VISA, etc. All three had different phone numbers but apparently connect to the same organization. It's nothing more than a scam where they,...
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#1114487
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I sent a letter and provided documents to The Attorney General, Consumer Protection Unit of the Georgia Department of Law. Instead of doing any investigation on Home Depots Price Match Guarantee, they forwarded it to a Ms. Jacqueline Knox, Resolution Specialist, for...
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Anonymous
Anonymous

If you read the fine print, they have the right to refuse to price match any item from any "retailer" if they would be selling that item below their store cost. Also, the bott...

Anonymous
Anonymous

Seems like the smart thing to do would be to go buy what you need at the place you found on Craigs list, if in fact they will actually sell to you. You seem to be waisting a l...

1.8
Aspen Hill, Maryland
I liked
  • Staff used to be more knowledgable than now
I didn't like
  • In my area
  • Do not price match all retailers
  • Are say they only price match lowes
#1112948
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Every time I go to my local Home Depot, I am accosted by a Solar City sales *** who desperately needs to know if I am a home owner. He won't take "I'm not interested" or "No Thank You" for an answer and will launches into "How much is your electric bill?" I've talked...
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Anonymous
Anonymous

"......and take their business to Lowes."sounds like you came up with a solution

#1111911
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