Home Depot Reviews

I recently shopped at a Home Depot store and purchased a single item above $150. I used an offer I received in the mail for $25 off your next in-store or online purchase of $150.

I returned that item because it was defective and purchased a replacement item at the same time. I tried to use the $25 off offer for the new purchase and was told it's invalid because it was used already. Well, the item was returned so I didn't get the benefit of the offer. So, am I understanding that I don't get the benefit of the offer because I returned the item it was originally applied to, so it's no longer an offer?

Please help me understand how this is right.
Thank you
Terry Sims

I bought 2 rolls of type L copper that were riddled with holes. My company failed inspection, had to replace it all, retrench, rebury, and go through inspection again.

I'm $5000 in the hole because of a faulty product I trusted Home Depot to have and be up to some kind of ASME par. After several calls, visits to the store, and speaking to different people, y'all only honored one roll of tubing! This isn't acceptable, and I'll wait through tomorrow for a resolution; then I'm hiring an attorney. This is entirely unacceptable.

It's also through the Alvin, Texas store. One of your associates even told me I should have tested it before I purchased it. Someone even funnier?

That same guy told me that I bought rusted copper. This is the trash I've dealt with since the day I brought the situation to light.

I was about to buy some gum off of Home Depot. I had the right amount, but when I tried to pay, it said Home Depot had a pending $1 on my Cash App, so Home Depot took my money before I could pay for my order.

It was my first time there, so I was sure it couldn't have been me. The amount for the order was $1 and cents, I had $1.68. Home Depot took $1 off my balance one minute before I completed my order, or there must've been an error. I'd like a refund or my money in a balance because I don't understand how such an error can occur from ordering gum.

I have proof, but I never made an account. This happened August 4, and I have pictures on Cash App.

I purchased a gas dryer and an electric dryer on July 1. Since that time, Home Depot has pushed my delivery back twice, so now my expected order is supposedly rescheduled for July 29.

However, after talking to Grace from Home Depot customer service, my order is not scheduled for a delivery period. It is just sitting in a warehouse waiting to be put on a schedule. There is no explanation other than that Home Depot is waiting on a carrier to be assigned to my order.

The rescheduled messages are always coming with a reschedule for at least another week or two out, but like I just said, my order is not scheduled, nor has it been scheduled for any delivery date yet. This is very unprofessional, and the fact that my order has never been scheduled for any delivery date since my order is a bold-faced lie as well.

I am writing to formally request an escalation regarding the handling of my refrigerator delivery for Order # WN6230****. My delivery was scheduled for July 3, 2026, between 9:30 am and 1:30 pm.

I remained home throughout the delivery window. At approximately 12:00 pm, I received an email stating that the delivery had been missed and had been rescheduled for July 7, 2026. No one attempted to call or text me before marking the delivery as missed. My address is clearly marked and easily located on Google Maps, so there was no reasonable basis for claiming that the delivery could not be completed.

Throughout the afternoon, I made approximately seven phone calls to your delivery dispatch department. During each call, I was assured that the delivery truck would arrive within the next hour. Based on those repeated assurances, I continued waiting at home. Finally, at approximately 7:00 pm, I called again and was informed that the office was already closed and my delivery had been rescheduled for July 7.

This experience was extremely frustrating and unacceptable. My refrigerator had already failed, leaving me without refrigeration. I also had guests for the July 4th holiday, making the missed delivery especially disruptive and inconvenient. The repeated inaccurate information provided by your staff caused me to waste an entire day waiting for a delivery that never arrived.

I respectfully request that Home Depot investigate why my delivery was incorrectly marked as missed, why I was repeatedly given inaccurate information throughout the day, and what steps will be taken to prevent this from happening to other customers. I also request appropriate compensation for the significant inconvenience and disruption caused by this incident.

I look forward to your prompt response and fair resolution. Respectfully, Costin Craciunescu

I Have been dealing with Festus, MO Home Depot for over a month for my Aunt. They put in computer her order was released that was supposed to be a pickup.

They couldn't tell me who picked it up, whether it was put back on shelf or what. They made promises to pull video and get it all resolved. After weeks of dealing with this, we went there today and they still couldn't tell us anything because they still hadn't bothered to pull the video. Wes admitted that they couldn't verify that it wasn't just put back on the shelf.

He told me. All I know to tell you is do a charge back with your credit card. So we did and we closed the Home Depot account. I know of other people that have quit going to the festus Home Depot and now I know why.

Such poor management, the store manager wouldnt come up today and talk because he didnt want to deal with it. Tyler Miller (store manager) and Wes will do nothing for their customers, they wouldn't pull the video. I think they wouldnt pull the video because then they would have to admit someone made a mistake. Done with them, I have always went to Home Depot.

But never again!! This order was over $1000 and they did nothing to resolve the issue.

I am starting my build on my new house and Lowes just got a huge amount of sales coming their way. I have never been a fan of Lowes but they will be now!!

Tyler and Wes do not care to fix something their store screwed up. Im Done...

Hope Williams

To the Home Depot Customer Support Team,

I am requesting your assistance in resolving a dispute regarding a 5-year extended warranty I purchased for my Maytag dishwasher through Allstate. SquareTrade/Home Depot Protection Plans denied my recent claim under the pretense of "infestation," and I am requesting an immediate reversal of this decision.

The technician sent to my home performed an inadequate inspection, merely opening the front door panel and citing the presence of a spider as the cause of the appliance failure.

At no point did the technician test the mechanical system or investigate the actual root cause of the breakdown.

My dishwasher is displaying a clear mechanical error code (E1F9]), which indicates a long drain time. This is a well-documented technical failure typically caused by a clogged filter, a kinked hose, or a blocked pumpall of which are explicitly covered under the 5-year mechanical/electrical warranty I purchased from Home Depot.

It is unacceptable to dismiss a legitimate mechanical failure using an unsubstantiated "infestation" claim to avoid coverage.

I am reaching out to you to ensure this is corrected before I am forced to file a formal complaint with the Florida Department of Agriculture and Consumer Services (Division of Consumer Services).

I trust that Home Depot values its customers and will ensure that my warranty is honored as promised. I am requesting that you facilitate a second, professional inspection by a technician capable of properly diagnosing the drainage and mechanical systems of this appliance.

I look forward to your prompt assistance in resolving this matter.

Sincerely,

I have been dealing with Festus Home Depot for over a month for my Aunt. They put in computer her order was released that was supposed to be a pickup.

They couldn't tell me who picked it up, whether it was put back on shelf or what. They made promises to pull video and get it all resolved. After weeks of dealing with this, we went there today and they still couldn't tell us anything because they still hadn't bothered to pull the video. Wes admitted that they couldn't verify that it wasn't just put back on the shelf.

He told me. All I know to tell you is do a charge back with your credit card. So we did and we closed the Home Depot account. I know of other people that have quit going to the festus Home Depot and now I know why.

Such poor management, the store manager wouldnt come up today and talk because he didnt want to deal with it. Tyler Miller (store manager) and Wes will do nothing for their customers, they wouldn't pull the video. I think they wouldnt pull the video because then they would have to admit someone made a mistake. Done with them, I have always went to Home Depot.

But never again!!

This order was over $1000 and they did nothing to resolve the issue. Do not go to Home Depot if you expect service

Ordered a gardening tool that they said would be delivered in 8 days from a half hour drive away and so I canceled the order but they refused the cancellation claiming I would have to return it and request a refund. Spent hours dealing an AI CSR with multiple attempts to reach a human.

Finally, I submitted a report with the FTC and that's when a human contacted me, but still refused to process my cancellation citing some BS company policy. I'm so sick of multi billion dollar companies treating the customer like trash and home depot has just lost me as a customer and however many thousands of dollars I would have spent there will now go somewhere else.

The greed it takes to get 30 bucks now just to lose thousands in the future is disgusting. Do yourself a favor and pay a little extra somewhere else at a company that cares about their customers.

Your employees are so rude and disrespectful. I won't be coming back to the store unless something is done.

I spend a lot of money there; this needs to be addressed. This really got me hot, plus y'all charged my card for the same item three times. I want to do anything to fix this. I need my money back, a gift card, or something.

This really sucks. I will not deal with y'all no more till someone fixes it. Danville, VA store. Plus, I live almost an hour away in Ridgeway, VA.

Because I paid cash, I am *** out of $246.00, and the store can't find it in the system now. Until it shows up, they won't fix it.

I am pissed. Been over two weeks.