Home Depot

Bought 24000 BTU A/C on May 19, 2026. Paid for in-store.

Called the store several times trying to find shipping info. Nobody in the store knew where the A/C was. Nobody! Everybody said delivery was on June 2, though.

Called June 2 and still no A/C. Finally, a clerk said they found the shipper and the thing was on a truck, but they didn't know where. This was the ***, *** location. I never received shipping or tracking info.

They said they believed it would be there June 5th. I said, 'For sure?' They said they hoped so. I said, 'Refund my money,' which they did.

I will never order anything from this store again. They have serious supervision issues.

This issue is nothing new but how long do us online shoppers have to deal with their antiquated and downright atrocious website AND their useless search? Let me start with the website itself.

Tortoise like speed of pages loading. Kinda like watching paint dry or corn stalks grow. Hair ripping frustration waiting for that little wheel to stop spinning. Yet even after that, the pictures appear only at Tortoise like speeds.

Eventually reaching the end of a page, and clicking on the next page number, the Tortoise again begins it's journey. But scrolling down the page about half was and not realizing that the pictures have yet to be updated yet, a whole new set of photos appears. Which means I have to scroll back to the top to see said updated photos. And that is just two pages in about 60 seconds.

60 seconds times, say 10 pages, is 10 minutes. And that's at best hoping the search shows relevant items. Now about that search. Can it be anymore IRRELEVENT?

It's like ordering cheeseburger and getting a chicken sandwich! One would think that a massive corporation like HD could afford top notch IT techs. Or maybe HD doesn't want to pay for top notch IT techs? It's either IT dummies or a cheap CFO.

HD's website brings back bad memories of the dark dial-up internet days.

On September 05, 2023, I purchased approximately $1K worth of materials. Amongst said materials was 3 separate "Home Decorators Collection Blended Cream ToeKicks" at a price of $57.51/Toekick ($172.51 in total, excluding tax).

Home Depot purported delivery would be made within 5 business days. Then I received an update that there were delivery issues with the ToeKicks, and they would not be ready until September 23rd. Far too late for me to complete the kitchen renovation, so on September 15th I cancelled the kicks inside of the Roseville, Michigan store and was verbally told that "$172.51 would be refunded in cash, but I need[ed] to give [Home Depot] about 24 hours to receive the refund from the merchant" (presumably Home Decorators Collection). I returned 2 days later and requested my refund.

The employee insisted she had already refunded my money (which did not happen with the ToeKicks, so I asked to speak with a manager. The manager then actually convinced me I was never charged, and that's why no refund was given. So I went about my very busy day, trusting his word that I wasn't charged. Several days later I opened up my credit card statement and discovered I WAS in fact charged for the ToeKicks I never received, so I went and called Home Depot customer service and inquired into where my refund was.

Home Depot connected my call to whom 8 believe was Home Decorators Collection, and after FIFTY minutes on the phone with them, they then convinced me they refunded the money to my credit card company (supposedly "on September 17th at 5:44om in the amount of $106.97".
So then I just spent another FORTY-SEVEN minutes on the phone with my credit card company (opening a dispute) after they confirmed no money was credited on the 17th of September.
Problem was Home Decorators, working hand in hand with Home Depot, convinced me I was only owed $106.97 (price of ToeKicks NOW at a 33% clearance), as opposed to what I actually paid for the ToeKicks on September 5th (which was $172.51+tax.
So I had to call my credit card company back yet again, wasting yet ANOTHER TWENTY-TWO minutes, merely trying to get my VERY HARD EARNED MONEY returned a full TEN days after cancelling my order.
The part that gets me is I spend thousands every week between my employees and myself, through four different pro-extea accounts, and this is the shady companies Home Depot has jumped into bed/partnership with???
If they'll screw me over, please understand they simply do NOT care about you, nor your families, and will just as quickly rip you off, and give you the run around, so let's all jump ship and see what Lowe's can do for us!
I've never wasted so much of my time/energy just to get what is mine rightfully returned.
I beg each and every person reading this to PLEASE copy and paste it to everyone you know who shoos at Home Depot.

Tell everyone to just pay close attention IF you go into Home Depot. If you're returning things, the employees and managers will lie right to your face.

I had gone into your ***, *** store to get a price on patio doors. The salesman gave me a price and I left and was getting bids from a couple of other vendors.

I got a call the next day from the person who is in charge of that department telling me there was going to be a special sale starting on Monday and could I come in. I told him I would come by around 1:30 on Monday. I got there at 1:30 and there was no one in the department. I flagged down one of your employees to see if they could find someone, but he couldn't.

I stopped by the Pro Desk on my way out and they said the person who called me had the day off.

I made a special trip to meet with him and he no-showed me. I won't be back.

Subject: URGENT: Missed Jobsite Pickup No Resolution After Multiple Calls (Order #H3813-28****)

Dear Home Depot Customer Care,

I am extremely frustrated and disappointed with the lack of service and communication regarding my scheduled jobsite pickup for Order #H3813-28****.

The pickup for the composite deck board was scheduled almost 10 days ago for today, May 5, between 6:00 AM and 8:00 PM. Nobody showed up for the pickup, and I never received any update, call, or notification explaining the delay.

What is even more concerning is that I made multiple attempts to resolve this issue:

* I called the [GEOGRAPHIC_DATA] store several times throughout the day.

* Nobody properly addressed the concern or provided a clear answer.

* No one attempted to reschedule the pickup.

* I also contacted Home Depot customer care, but unfortunately no meaningful help or resolution was provided there either.

This has caused a major inconvenience, especially after waiting all day for a scheduled service that was never fulfilled.

I am respectfully requesting that this pickup be escalated immediately and rescheduled for the earliest possible date and time. Please have someone contact me urgently with a confirmed pickup plan instead of leaving this unresolved.

I would appreciate prompt action on this

Please help get this picked up ASAP.

Thank you

Ordered an over the stove microwave when I went to check installations they said they only install the microwave over the stove not take the old one down, well if I could do that, I could install as well. So Item canceled Nov. 2
Wow was promised the world 3-5 days for refund and gift card
did not happen Then 5-7 days Now it is 90 days
after several emails and phone calls They keep sending replies which says to go to their site and the message says to call them, which is just irritating 87-dollar gift card seems to be lost as well Went back to local appliance store in Oneida NY which I will use forever