Home Depot Reviews and Complaints | homedepot.com @ Pissed Consumer

Most helpful review

New Reviewer

Sep 28, 2012 Geoffrey T Yvq

Home Depot & Kraft Maid Buyer Beware!

I wanted to personally share my experience with KraftMaid and Home Depot as I feel that I have been grossly mistreated and would like to present my experience before other potential consumers make the same mistake I did. I have been trying to resolve issues with my...

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58 comments

Jul 15, 2022 PissedConsumer2212287 #2212287

For by grace you have been saved through faith; and not of yourselves, it is the gift of God; not as a result of works, so that no one may boast. For we are His workmanship, created in Christ Jesus for good works, which God prepared beforehand so that we would walk in them. Ephesians 2:8-10

1 0

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#348273

Location

Atlanta, Georgia

Loss

$27000

New Reviewer

Oct 04, 2022 Adele B Ods

They actually stole from me

1.0

On or around September 2 , 2022, I went to the Home Depot on Lima Rd in Fort Wayne, Indiana to make a return on 11 boxes of Prego hardwood flooring that I had purchased a few months prior. I hauled all the boxes in the store and then Gabrielle, whom was working...

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1 comment

Oct 04, 2022 PissedConsumer2260285 #2260285

You neglected to say if you had the receipt to prove you actually paid for the flooring.

0 0

#4047127

Loss

Preferred solution

Full refund

New Reviewer

Sep 29, 2022 Eddie rogelio e

Trying to call Scott leeson

5.0

trying to get a hold of phone number for HR hiring supervisor headquarters to take a block off a hiring employee trying to contact Mr Scot leson

User's recommendation: don't try to call Scott Lleson.

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#4030673

Preferred solution

I would like to get a call from Mr HR department headquarters of hiring supervisors which is his name is Scot leson

New Reviewer

Sep 28, 2022 Tom M Ode

They won’t honor your military discount unless you have a new phone or a computer

2.7

No Milatary discount , sent all information they ask for . Still no military discount. Home Depot needs sued for discrimination. Trying to get out of honoring my service.

User's recommendation: Shop at Lowes they honor it .

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2 comments

Sep 28, 2022 PissedConsumer2257467 #2257467

Guess you haven't read all the complaints on the Lowes board about military discounts.

0 0

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#4027592

Location

Cheyenne, Wyoming

Cons

Service employees are very rude

Preferred solution

Honor the Military

New Reviewer

Sep 28, 2022 Micah D Yig

Damaged delivery

One pack of the pro starter bundle was half damaged when delivered. And two of the two by threes were not good. Need replacements ASAP. No discount was applied when ordering pallet of shingles. Order # WB2490****

User's recommendation: When they know the item is damaged. Do not try to hide it by turning product over showing good side. This could have been avoided.

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#4023558

Pros

Have people that care when getting order ready

Loss

$60

Preferred solution

Deliver product or service ordered

Sep 27, 2022 PissedConsumer4019916 of Cottage Grove, OR

They do not want veteran businesses if you do not jumping through hoops. Most veterans do not even have cell phones.GUESS YOU HAVE TO BE AN ILLEGAL CITIZEN NOT AMERICAN BORNTHANKS TO BIDE

1.6

VETERANS NOT GIVEN DISCOUNTS UNLESS THEY DOWN LOAD APPT. SOME DO NOT HAVE CELL SERVICE.WE HAVE MILITARY ID/DISABLE. HOME DEPOT JUST DON'T CARE. MAYBE IF WE WERE ILLEGALS WE WOULD GET A BETTER DEAL THANKS BIDEN FOR SCREWING TRUE AMERICANS.

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1 comment

Sep 28, 2022 PissedConsumer2257161 #2257161

Veterans should appreciate companies that offer them discounts. Companies that offer the discounts have rule to follow to prevent fraud.

Home Depot and others use apps for this reason. Perhaps they should discontinue the discounts as it seems they aren't appreciated.

0 0

#4019916

Location

Cottage Grove, Oregon

New Reviewer

Sep 26, 2022 Lucy L Djt

WORST VENDOR

1.0

NEVER AGAIN will I purchase any item from Home Depot. I ordered a GE washer/dryer unit for a rental property in Augustover a span of 1.5 months, 3 deliveries were made with the product severely damaged each time. One of those times, delivery crew damaged the pipes and walls AND threatened my tenants. There was a 4th attempt at delivery but the delivery crew failed to wait for the 15-min window and left without completing delivery. Unbelievably awful experience and so I will never shop at Home Depot again.

User's recommendation: Shop at Lowe’s.

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#4016692

Location

Washington, District Of Columbia

Sep 24, 2022 PissedConsumer4005291 of Orlando, FL

Complaint

We placed an order yesterday under phone number267-997-****; under the name Aida Negron. I had a gift card; I decided to go shopping online. I had my daughter place the order for me. I ordered a trash can, a couple of dispensers and some dish detergent. I paid 9+...

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#4005291

Location

Orlando, Florida

New Reviewer

Sep 23, 2022 Richard C Ulz

Denial of credit account

4.3

I was denied a credit account based on my Cell Phone not having my name shown for the caller ID. I have next to perfect credit with no negative remarks on the credit history. There is no number to contact a person concerning this problem. Any help with be appreciated.

User's recommendation: Have your name on your cell phone on the Caller ID.

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1 comment

Sep 24, 2022 PissedConsumer2254921 #2254921

Were to trying to apply using your cell phone? If so, try applying on-line or in the store. As far as the phone number to the company that provides their card it's really pretty easy to find on the Home Depot web site.

0 0

#4001739

Pros

Good selection of products

Cons

If your problem cant be handled in the store

Preferred solution

Issue me a credit card

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New Reviewer

Sep 19, 2022 Catherine S Hhg

Problem with kitchen cabnets

1.6

This is the second time I sent message first time heard nothing not suprised because I been dealing with the store and they don't call or help either. this is the one in 8138 agora parkway, selma texas 78154 I'm not going go through everything again the first one is...

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1 comment

Sep 21, 2022 PissedConsumer2253380 #2253380

You are posting on an independent complaint site. You would have better luck contacting Home Depot directly.

Sending your concerns via certified mail is a good idea. You don't say what your complaint is but if it has to do with non-delivery of goods or services you might also try contacting your credit card company and see if you can dispute the charges on your card if it isn't too late.

0 0

#3980377

Pros

At this time i have no pros

Cons

Worst customer service

Preferred solution

Answers and get problems solved

Sep 16, 2022 PissedConsumer3966813 of Toronto, Canada

Noone ever works there, they never the phone.

1.0

they do not answer the phone, they do not answer the phone, they do not answer the phone, they do not answer the phone

User's recommendation: go elsewhere.

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1 comment

Sep 16, 2022 PissedConsumer2250477 #2250477

Did you ever stop to think that they might be helping someone that actually came to the store to make a purchase? I'd much rather their employees assist me when I'm in the store to buy something rather than talking on the phone to someone that might come in.

0 0

#3966813

Location

Toronto, Ontario

Sep 15, 2022 PissedConsumer3962943 of New Port Richey, FL

Home Depot return refusal

Received call from home depot rep and sent us $200 gift card So the issue was handled in a good way and we will be shopping there again

User's recommendation: Complaint was handled in appropriate way.

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#3962943

Location

New Port Richey, Florida

New Reviewer

Sep 12, 2022 Albertha A

Didn't call me back regarding past order

The call was dropped,I'm hoping to get a call back I gave my information to the representative and also explained the situation but I was placed on hold, however the call dropped

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#3951386

Location

New York, New York

Loss

Preferred solution

I would like home to take a look at my case and do the right thing. I lost my contractor after paying him $2,000 as a down payment,

New Reviewer

Sep 12, 2022 Catherine S Hhg

Not able to get get problems resolved

I have had kitchen remodeled in June and still have not got the problem resolved and have not had any luck with ANYONE helping the management has not even returned my calls even gone to the store to talk to them & manager on duty takesmy name & number said they have...

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1 comment

Sep 22, 2022 PissedConsumer2253793 #2253793

It's not surprising that you ordered cabinets in March and work on your kitchen didn't start until June. Cabinets are custom ordered for your kitchen and take a couple of months to arrive.

They aren't going to schedule a crew to start until the cabinets have arrived. That being said, crews aren't just sitting around waiting for your cabinets to arrive.

They are working on other jobs and are scheduled when the materials for your job come in so there may be a few weeks for them to finish the job before yours. If they started tearing out your old kitchen as soon as you placed the order you would be complaining that you were without a kitchen for too long.

0 0

#3949569

Location

Lewisville, Texas

New Reviewer

Sep 08, 2022 XLava H

Extra Delivery Charge

I purchased a big $800 toolbox and I needed it delivered to my home. I paid for delivery which was fine, but that only pays to have it dropped in the driveway. I wanted the toolbox in the garage, but Home Depot had to charge me another $20 because that is considered...

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1 comment

Sep 08, 2022 PissedConsumer2246832 #2246832

Most of your home centers have delivery charges based on off the back of the truck delivery and add charges for bringing it inside and even more if steps are involved. If you didn't like the charge you could have gone elsewhere or provided your own transportation.

Taking time to move the product into your home or garage takes time reducing the number of deliveries they can make in a day.

People often complain about the delivery fees for large items but don't stop to think that the trucks used for these deliveries are expensive and that the people that load the trucks and drive them don't work for free. Stores have to cover these costs in some way and building the delivery fee into the cost of the item isn't fair to those that pick it up at the store.

0 0

#3934652

Location

Stafford, Texas

Pros

Locations

Cons

Stupid policies

Loss

$20

Preferred solution

Full refund

Sep 06, 2022 PissedConsumer3928864 of Cicero, IL

Real bad service

since sept 4 th 2022 i been trying to find out what happen to a delivery. when i call 1 80046****7 3 days in a row. at 1:32 pm i find out they try to deliver at 6.00 AM ON THE 4 TH. than a person said they call me sunday to set up a delivery . i receive no such call,...

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#3928864

Location

Cicero, Illinois

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Location	3/5
Layout of Store	3/5
Diversity of Products or Services	3/5
Price Affordability	3/5
Website	2/5

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