store service customer service customer home order manager people money delivery
Most helpful review
I wanted to personally share my experience with KraftMaid and Home Depot as I feel that I have been grossly mistreated and would like to present my experience before other potential consumers make the same mistake I did. I have been trying to resolve issues with my...
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52 comments
Anonymous
#1813571

WHAT IS THE RESTROOM POLICY AT HOME DEPOT FOR TRANSGENDER LADIES ??? WHAT ABOUT FOR TRANSGENDER MEN ??? WHAT ABOUT FOR HOMELESS PEOPLE WHO JUST WANT TO GO IN THERE AND WASH UP BY TAKING A BIRD BATH IN THE SINK ???

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Review
#348273 Review #348273 is a subjective opinion of poster.
Loss
$27000

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Send Complaint to identify overpackaging | Home Depot review from Pittsfield, Massachusetts

4.4
Details
Purchased a Commercial Electric Phone line jack, 1 Gang 1 Line Round Wall Jack/Wall Plate, White. I needed this wall plate so reluctantly I bought it. My reluctance was caused by the packaging. Packaging weight which exceeds the product weight, it has the recycle symbol but none of it can be because it is plastic glued to paper, and the paper has a plastic veneer. Surely the bar code could be printed on the wall plate back and eliminate the package!
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Review
#1771124 Review #1771124 is a subjective opinion of poster.
Service
Home Depot Remodeling
Pros
  • Hours and days open
Cons
  • Misuse of recycle tag
  • Small one piece items packaged in plastic
  • Excessive packaging
Reason of review
Excessive Packaging
Preferred solution
Let the company propose a solution
Tags
  • recycle
  • Excessive Packaging
  • Recycle Tag
  • Non Recyclable

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Verified Reviewer
1.0
Details
STAY FAR FAR AWAY! RUN WHILE YOU CAN - Home Depot review
STAY FAR FAR AWAY! RUN WHILE YOU CAN - Home Depot review
STAY FAR FAR AWAY! RUN WHILE YOU CAN - Home Depot review
STAY FAR FAR AWAY! RUN WHILE YOU CAN - Home Depot review
STAY FAR FAR AWAY! RUN WHILE YOU CAN - Home Depot review
BREACH OF CONTRACT On Nov 30, 2019 We hired NICK BILLMAN through HOME DEPOT to install a 500 sf Trex deck in our back yard. While waiting for the Trex to arrive, he was to construct the wood framing. Getting him to show up to begin the project took numerous texts which...
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Review
#1770506 Review #1770506 is a subjective opinion of poster.
Service
Home Depot Installation
Cons
  • Incompetent
  • Liar
  • Scammer
Reason of review
Theft of cash, theft of materials and incomplete job.
Loss
$3000
Preferred solution
Home Depot and police will be handling this
Tags
  • Fence Building
  • Flooring
  • Deck builder

Do not shop at Home Depot

1.0
Details
Home Depot hangs banners from the ceiling with promises that are repeated on the receipt: Return anything anytime for a full refund. HA! I purchased a $120 drill set that did not work. I returned it two weeks later with the receipt. Home Depot's TRE system "denied" the return. The manager would not over-ride it. Home Depot sold defective merchandise to me and then would not authorize the return of the same merchandise even though I had a receipt. I cut-up my Home Depot credit card and now shop at Lowe's and ACE Hardware.
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1 comment
Anonymous
#1813944

Just looked at my Home Depot receipt from today and it says nothing about returning products for a full refund. Having worked in retail stores for years I expect there is more to the story than is being told.

My guess is that somehow you have in their eyes abused their return policy with something like excessive returns or too many returns without receipts. Contact the tool manufacturer for warranty repair or replacement.

Review
#1770503 Review #1770503 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$130
Preferred solution
Full refund

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I received a call from Home Depot stating they were giving me a free $20 Home Depot gift card and a free water test and I do not have to buy anything, the gift card will be given to me at the end of the test. I asked how long will this take, and I was told under and...
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Review
#1770324 Review #1770324 is a subjective opinion of poster.
Service
Home Depot Advertisement
Pros
  • No pros
Cons
  • Fake water test to make it look like all of your water is so bad
  • Pushy sales people
  • Over priced
Reason of review
Not as described/ advertised
Preferred solution
I want the promised $20 Home Depot gift card

Do not deal with raincoat water systems | Home Depot review from Philadelphia, Pennsylvania

1.0
Details
Had drinking water system and softer installed in my home!! Big mistake. Sales person told me for 69.00 a month and you would spend more than tin bottled water. He didn't tell their loan department after a year the minimum payment would go to 105.00 but interest was 74.00 a month. So if you think that's bad, to have your drinking water will be serviced for 383.00 a year!!!!
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1 comment
Machele
#1813714

Have some news for you: you can turn on that thing in the sink two ways, one for hot water and the other for cold. Both ways dispenses water.

No need to buy anything other. As for a water softener, they can be purchased as a stand-alone and all you need do is supply it with calcium chloride every so often. Not that expensive and has been around for decades.

Bottom line: never trust an employee of any store. They will usually give you an answer of some sort, whether correct or not or if they know it or not.

Review
#1770287 Review #1770287 is a subjective opinion of poster.
Pros
  • Have some of the products we need
Cons
  • Lack of customer service
Reason of review
Scamed on this service
Loss
$7000
Preferred solution
Full refund

Next if can reliever wash machine call me is sat sainting deliver it | Home Depot review

I live at 147 4th i wait all day for delivery I call at 5:30 p.m call guy talk they date change to feb 5 . I work retaining l took far more off for this and I not happy wasting my day. This horrible customer service and get money I dont l go elsewhere better service. Delivery number 97710. I one unhappy customer
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Review
#1769642 Review #1769642 is a subjective opinion of poster.
Pros
  • After today no comment
Reason of review
Problem with delivery

Go somewhere where they have cashiers to service you | Home Depot review

2.7
Details
Every time I go into Home Depot 99 out of a hundred people need some type of assistance with the self check out system. The lines to check out are much longer than when cashiers handled checkout.
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2 comments
Anonymous
#1813076

Their self checkouts are the best of any store I have encountered. Always able to get in and out of the store quickly without waiting in line for a cashier. 3 cheers for Home Depot's self check out.

Anonymous
#1813693
@Anonymous

You must either be an employee or a millennial. Most of our experiences have been negative.

I don't think there has been one time when the cashier didn't have to do something to the register. And the ONE cashier they have manning all the self service registers are all stressed out and not very pleasant.

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Review
#1769253 Review #1769253 is a subjective opinion of poster.
Service
Home Depot Cashier
Pros
  • Way home depot operated in years past
Reason of review
Poor customer service
Preferred solution
put cashiers back at the regersters

FALSE ADVERTISING | Home Depot review

1.0
Details
I ordered new appliances on Black Friday. Original delivery date was moved. The new delivery date came and I was called and told they were out of stock so my order would be cancelled. I am a single mom so I needed these delivered and the old removed. I re-ordered. Called and verified that what I had ordered was in stock. Delivery day came. I was told delivery between 12-4. 10;00 I get a call that they will be there in 30 minutes. Upon arrival I am told that they can not install my dishwasher that they don't have the correct attachments and they also can not install my microwave. I had paid $350 for these things to happen. This has been all around the biggest disappointment.
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Review
#1769187 Review #1769187 is a subjective opinion of poster.
Service
Home Depot Dishwasher Installation
Cons
  • Unable to install
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
2.5
Details
Ordered new washer and dryer on Dec, 7,2019, they could not deliver until 12/26/19, (the day after Christmas). I did not know that Home Depot uses a subcontractor for their deliveries (RAS). Delivered on 12/27 and destroyed the water valve in the wall and flooded three...
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1 comment
Anonymous
#1812858

Take a look at the delivery paperwork you signed. When I bought my appliances at Home Depot it was clearly spelled out as to who was making the delivery and installing them.

Review
#1769063 Review #1769063 is a subjective opinion of poster.
Service
Home Depot Washer And Dryer Combination Installation
Reason of review
Problem with delivery
Loss
$889

Contact Home Depot Customer Service

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Mailing Address:
2455 Paces Ferry Road
Atlanta, Georgia 30339-4024
United States
Phone:
(800) 466-3337
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.5
Details
Bought a riding lawnmower this past summer, due to the fact that I'd had a 4th stroke and this made walking very hard. They told me they would assemble, but I would have to bring it home. When I went to get it I asked for the van-the employee told me I would have to...
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Review
#1768913 Review #1768913 is a subjective opinion of poster.
Pros
  • Location
Cons
  • Large variety-not supported by employees or products
Reason of review
lied to
Loss
$60
Preferred solution
new staff
Tags
  • Lack Customer Relations