On May 15, 2019, we purchased from your store in Parkesburg, Pennsylvania, vinyl flooring (Lifeproof Rigid Core Luxury Vinyl Flooring model # I441103L-Capitola Silver))and installation from HD for my kitchen in Coatesville, Pennsylvania. Contract number listed below.
This was actually installed on August 12, 2019. Eventually we noticed one of the tiles was coming ups so contacted HD Customer Care on May 18, 2020. HD wrote a repair ticket #1879****, and repair people arrived on May 27, 2020. They pulled up the tile but claimed the issue was NOT with installation, but rather the tile was pulling away from the sticky backer.
The backer remained fully adhered to the floor. They took photos, applied a strong glue and reinstalled. They also said if it happened again they could not address as it was a manufacture problem, not installation. They advised they would advise their management to advise HD.
That was the last we heard on the matter. A week ago (@March 1, 2021) we noticed the SAME tile was pulling up again. Obviously their resolution did not work. I need this to be resolved.
Lookinig forward to hearing from you soon.
101 Davish Road
Coatesville, PA. 19320
Location: Coatesville, Pennsylvania