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Washer still under warranty plan has been broken several weeks without resolution. Parts claimed to be under back order , without timeline for availability. Plan advertised as fix or replace but no guide as to how long they have to make the decision.

User's recommendation: Wash boards last longer.

Product or Service Mentioned: Maytag Washing Machine.

Monetary Loss: $200.

Preferred solution: Let the company propose a solution.

Home Depot Pros: Quality of products, Woman on rebate line was polite.

Location: 4710 Centerline Drive, Knoxville, TN 37917

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#1968654

now by warranty plan do you mean the manufacter's initial warranty? which in that case you'd contact or complain about THEM not the place it was bought.

if you bought an extended one from HD you can complain about them but it's actually handled by a 3rd party on HD's behalf.

you're supposed to call them if/when something happens but those extended warranties only take effect AFTER the manufacturer's one expires. you can, in most cases, file a claim on your extended warranty but then you will no longer have it since it's being used before it's supposed to actually kick in.

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