Kanata, Ontario
Not resolved
1 comment

On April 27/16 I ordered blinds from Home Depot for most of the windows in my home including verticals for the patio doors...they guaranteed that all would be installed within 6 weeks. 18 weeks later they finally completed the job. I was never informed about delays or problems...no one ever got back to me to explain or reassure me. They prepared the verticals to adjust on the left when I was quite clear I wanted all adjustments on the right. They miscalculated the length of one of the kitchen blinds. They delayed the replacement of the inappropriate verticals. Took them 2 months to replace the blind they had miscalculated. No one took responsibility; no one stayed in contact with me; customer service would only tell me that they had been delivered to the installer...which they had not.

Now I can tell you that the verticals do not work properly and the kitchen blind they had to replace is uneven, very loose and just bad quality.

I am shocked by the bad service and equally the poor quality. I will NEVER go into a Home Depot store again for any reason.

At the end the regional manager called to apologize and deduct 1/3 off the invoice...nice thought, just 12 weeks too late and too little.

I have told ALL my friends my story and they are appalled.

Product or Service Mentioned: Home Depot Customer Care.

Reason of review: all of the above.

Preferred solution: Let the company propose a solution.

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Anonymous
#1356017

They are the worst quality blinds. They measured them so there is NO space between them and the slats all bang into each other. Horrendous all around.

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