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2.8

Had the unfortunate experience of having our wood floors installed by Home Depot after purchasing a special order that took 2 weeks to arrive. Installers screwed it up and they needed to pull up the entire floor and relay a new floor as nothing could be salvaged.

Home Depot couldnt help us unless we waited for 2 more weeks plus acclimate time for the reorder so they offered us a product that another customer returned. Although it wasnt nearly as nice as we originally ordered we agreed since were already losing 2 weeks rent for while the flooring was being delivered and installed . The installer felt badly for the poor job so he picked up the flooring from Home Depot that we agreed to. As of this date we still do not have an invoice or any type of warranty for what we purchased.

Come to find out that we bought over 1000 sq ft of flooring when our original estimate was only 600 sq ft. Home Depot will not take back the 400 sq ft or provide us with an invoice for what we actually got-they said it was a full pallet sold as is. Why offer it to us if you know we didnt need 1000sq ft? Called Customer Care line (Donna at ext 76981) and she was the worst!

She has no authority to resolve anything, just reads off of a script and speaks over you trying to get her script finished. It aslo takes days to hear back from Customer Care so they must have so many complaints that they cant get back to their customers who have held a Home Depot credit card for 18 years.

Would have gone elsewhere if we didnt think Home Depot would make good on an installer they sent . And then they sold us another customers mistake knowing we didnt need 1000 sq ft of flooring.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $600.

Preferred solution: Let the company propose a solution.

Home Depot Pros: Installer was willing to accommodate us due to his error.

Home Depot Cons: No compensatory damages for home depot error.

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