New Port Richey, Florida
Not resolved

Home Depot sent 2 novices to do our job. The caulking job was absolutely messy on the outside of both windows & also on the door.

The trim was done by another person who could not speak English & we could not communicate with him. He attempted to cover up the caulking job with very wide trim on the outside of the windows, which looked amateurish. He even broke a glass globe working on the door. He glued wide vinyl on a wooden frame that was noticeably uneven on one side & left it like that.

We got little satisfaction when we complained to the Service Mgr. Patrick McClellan. Then the sliding door malfunctioned & locked & he sent someone to replace the faulty lock, but no one to correct the sloppy job. In fact the Building Inspection Permit #19B162211 is still open.

The job looks nothing like the pictures I see of Simonton windows & doors. We are in our mid eighties & this has been very stressful indeed.

Barbara Cosgrove

Product or Service Mentioned: Home Depot Window Installation.

Reason of review: Bad quality.

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