New Reviewer

Original review updated by user Sep 10, 2021

Do not do business for repairs here! I dropped my lawn mower off at the WAREHAM Massachusetts HD on 7/22/21.

My husband signed the contract to have it worked on in the store and if necessary to be sent out and returned within 6 weeks. If the total repair would be more than 100 dollars someone would call me. 4 weeks later, there was no call. I called and The repair desk said it was being shipped and would be fixed and sent back in 2 weeks.

They offered me a loaner mower over the phone. I got to the store to pick it up a few days later and they told me the loaner mower was broken and needed to be repaired but, I could rent one. I told them I wasnt signing another contract or paying anything to rent one because if I had to do that, If I new I was going the summer without a mower, I would have used someone else or bought a new one. Its been 7 weeks and 2 days.

My lawn mower is still in transit and no one has attempted to repair it yet! I called corporate and they are working to locate my mower but, I need to wait 3-4 days for someone to call me back! I have no lawn mower, dont know where it is and the supervisor at my local store said it could be 180 days until they find it , repair it, and send it back to me.

The store operations manager asked me to wait until 9/28 to see if they could find it and only then would they replace it! It cost me 30 dollars in a deposit and the expense of borrowing/ renting a mower from neighbors from July- September .!

User's recommendation: Do not do business here! It’s all lies and broken promises, expect to lose your property or go without it all summer and fall… because I really need my lawn mower back when it’s snowing!

Monetary Loss: $530.

Preferred solution: Replace my lawn mower immediately since you lost it , don’t know wheee it is, and may not get it back to me for 60-180 days or at all!.

Home Depot Pros: Customer service women, That women worked here.

Home Depot Cons: Not receiving rebate.

Location: 2994 Cranberry Highway, East Wareham, MA 02538

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David Wilson, Home Depot ASM Norfolk Virginia, said that white employees don't have any rights at all when they are at work.


Someone should try to record him saying that and make it go viral.

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