It started off by being lied to by Jack Stone (sale rep) about 3rd party involvement and what great customer service HD provides. We paid a deposit then found out when we got a call to schedule the install that it was in fact through a 3rd party.
We waited 3 months for windows, 3 of 8 have to be replaced. We had to pay in full in order for them to order the replacements and have now waited another 9 weeks for these 3 windows. Telling me they can't get the supplies needed. Although at the same time they continue installing new windows in my area.
Seems they just wanted my money. Paid $30k for the worse experience ever. Do not use Home Depot for windows. Be smart and work with a window company directly.
HD is just working with 3rd party anyway but then blame everything on them if something goes wrong. Do not use them for services such as this. Go directly to a company that specializes in your needs when it comes to home services such as doors, windows, floors, etc...Save yourself the headaches.
We are done with HD. We will never shop with them again.
User's recommendation: Do not use Home Depot for home services. Go direct.
Product or Service Mentioned: Home Depot Installation.
Monetary Loss: $27.
Preferred solution: Deliver product or service ordered.
Home Depot Cons: Everything dont use home depot for home services.