Boca Raton, Florida
Not resolved
1 comment

Do not trust Home Depot customer care to resolve your installation issues in a timely manner. Corporate has no incentive to help because the customer is required to pay in advance for products and services.

There is a 4 to 5 week lead time for the home organization closet materials to get installed. When things go wrong, there no system in place to resolve your problem quickly and timely. To resolve an installation problem you have to open a case with Home Depot corporate who contacts the installation department. This takes two weeks.

Then there is another 3 to 4 weeks for the installation to order and receive the missing pieces. Then, another 2 to 3 weeks to schedule another install. From the date of purchase February 2, 2011 to the scheduled re-installation date of April 19, 2019, it has taken 10 weeks. My home depot credit card was charged $5,000 on February 2, 2019 and I have accrued 10 weeks of interest and NOT yet received my installation services as of this post.

My advice, RUN!

DO NOT TRUST HOME DEPOT! Show anywhere else.

Product or Service Mentioned: Home Depot Installation.

Reason of review: Damaged or defective.

Monetary Loss: $5000.

Preferred solution: Full refund.

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Anonymous
#1675051

Why put someone between you and the contractor working on your home? Hire your contractor directly.

That way you will know who will be working on your home and can check their references.

Home Depot or any other store wants to make money on everything they sell so they will mark up what the contractor charges as well. Save money and have better communications with your contractor by hiring your own.

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