Poor customer service | Home Depot in Township 13 Morning Star, North Carolina

2.8
Details
We rented two separate trucks from two different locations and the main similarity between the two is the people renting the trucks were *** Anyone working with the public should not ve so good at being complete jerks to the customers. If you hate people, get a job without customer contact.
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Review
#1543784 Review #1543784 is a subjective opinion of poster.
Product
Home Depot Tool Rental
Home Depot says it has been done, but it has not. I called the store manager and he NEVER returned my phone call. I also made a call to customer service who stated that the entire $175 would be returned to me via check. I had to fight with them, because they wanted...
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2 comments
Anonymous
#1622206

Firstly, your deposit goes toward the rental fee. There is no "refund for time not used".

Your refund is for what is left after the rental fee is satisfied. The initial "charge" is actually a hold on the money. The charge occurs when the clock is stopped upon return of the tool. You get back what's left from the deposit.

Your call to the customer service actually made it inconvenient to you, because you made them have to cut you a check! Could have all been done electronically.

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Review
#888942 Review #888942 is a subjective opinion of poster.
Product
Home Depot Tool Rental
Cons
  • Make it difficult for customer get refund
  • Customer service
  • Rental
Reason of review
Pricing issue
I would never rent any tools from the Home Depot Tool Rental again. Recently I've rented a couple of tools (trenchers, plate compactors, trailer, flatbed truck, concrete and tiles saws), worth about $2500, for a week. The HD employee kind of forced me into paying for...
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3 comments
Sherrita
#1754767

I rented a sewer auger took the protection program. The head snapped off and said it was covered.? Does make sense.

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Review
#848720 Review #848720 is a subjective opinion of poster.
Product
Home Depot Tool Rental
Reason of review
Pricing issue
Loss
$450
Preferred solution
Price reduction
Tags
  • expensive
  • Not Competitive Pricing
1.0
Details
I agree I find credit card only policy sucks.I tried to use cash for deposit on a $40 rental that I needed about an hour and was refused because I didn't want to wait 10 days to get $75.00 deposit back!!!!!!!!!! If the tool is returned one hour latter why do they need...
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7 comments
Anonymous
#1408533

You are an idiot. Yea let's just take cash, that's the last time you see all their tools.

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Review
#683794 Review #683794 is a subjective opinion of poster.
Product
Home Depot Tool Rental
Reason of review
Discrimination
Preferred solution
If you want my cash buiness for your materials then like, your compediters, accept cash for any payment. Dont take 10 days to refund AFTER THE TOOL IS RETURNED!!! I DONT WANT TO LOAN HOME DEPOT MONEY so please dont force me!!!!
Tags
  • Insulted By Manager

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