Stamford, Connecticut
2 comments
Not resolved

I bought back-splash tiles from home depot in the summer 2012. It took me weeks to get hold of their installation workers as they charged and promised to provide a "package solution". It seems that Home Depot does not really have in-house staff to take care of the installation, instead, they subcontract the jobs, which is fine for me if they can really manage and take the credit as well as the profit...

The guy came in and treated the back base for one hour and left for the plaster to dry up. This turned out to be "extra" and "unexpected" so they charged me extra 350 dollars. One day after, the guy came again and put on all the tiles in one day, a time they said is only available for this job. I have no problem for efficiency, but the tiles hung on the wall turned out to be the most ugly work I have ever seen. Not even, not flat, not aligned in any direction. The worst is that they could not even make right cut for the socked openings. Three out of five cannot fit the original outlets and switches, either left too small space or too big cut. I went to the Home Depot store where I ordered the stuff and service. The guy made some notes and a phone call was made to ask for the description of the situation. Nothing happened ever after.

I took some pictures as record and may have to settle this by myself. I don't recommend Home Depot to anyone, especially its service. It's the worst!

Review about: Back-Splash Tile.

Review #365550 is a subjective opinion of a user.

PRODUCT OR SERVICE Home Depot Installation
Reason of Review / Monetary Loss Not specified / $2000
Preferred solution Not specified

Had an Experience with Home Depot?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1075874

the problem is whover did the sheetrocking. The tiling looks fine, you cant mount tiles on air

Simon xm lee
Stamford, Connecticut, United States #579489

Forgot to say, after their careful calculation and measurement, the tiles still one box short after the installor's second trip. To avoid to pay for the suplemental tiles the subcontractor refuse to pick up the tiles as promised when he left our home, and the Home Depot refused to take the responsibility neither. It left no option for us but to go to the store, pay and pick up the "unfair extra for us".!

You May Also Like

Home Depot - POOR customer service EVER!!! Home Depot "They put an item on line to sell but will not ship to my home or to local store (Even Walmart does that!), but tried to talk with local store..." Read more Home Depot - CUSTOMER SERVICE Home Depot "HOME DEPOT COMPLAINT FILED: concerning your store in McKinney tx at 1515 Central ave McKinney tx 75070; store manager -Ferdi Mongo i purchased a glacier bay toilet item #132992120814 for $88.00. when i..." Read more Home Depot - Disappointed kitchen remodel Home Depot "If you are a single, female, inexperienced in the home remodel field, do not choose Home Depot for your remodel. After I paid almost $10,000 to them for a kitchen..." Read more Home Depot - On my second fireplace heater and haven't owned one for a full week yet :( Home Depot "On Dec 28, 2015 after about of month of searching, comparing, and agonizing over cost, my husband and I ordered the Home Decorators Collection Rosengrant in Black Distressed Finish. It..." Read more Tpd - Don't buy blinds from Rostom,Lebnon Tpd "I bought Rostom blinds recently. And I found the fabric was damage.I ask them to change but there is no people to help me to change.I bought 200pcs roller blinds..." Read more Naca - LIARS Naca "Your staff does not know about how the NACA program works nor do you have respect for the time that we attend your appointments every month, to say the same..." Read more Polygroup - 7 pools in a years time Polygroup "I have purchased a total of 7 pools last year and they all ended up leaking and the leak could not be found. One of them I returned for exchange..." Read more East Coast Concrete - Beware! East Coast Concrete "Beware! A company that you will soon see in the news for all the consumer complaints. Owner Josh is very personable and will tell you everything you want to hear...." Read more