Home Depot Roof Installation Reviews

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Don't fall pray to the LIFE TIME WARRANTY on any roof replacement from Home Depot. Let me enlighten you, First of all the warranty is only covers any defect of the product. So to be clear if the shingle is deemed or found to be defective... then Home Depot will have the roof replaced under this so called LIFE TIME WARRANTY. FACT: Direct from the product manufacture that Home Depot buys the shingles from... OUR FAILURE RATE IS LESS THAN 1%....
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I liked
  • Corporate staff in atlanta
#872290
BUYER BEWARE!!! I had my roof replaced by Home Depot. They did an excellent job on the roof, and they were neat and friendly. My BIG problem is with the paperless method of doing business. I received my "reciept" through email, which I have no problem with. But the I missed a VERY important part of that email, which is that somehow the color of the roof was changed! I saw the money part and thought that was what I needed to review (wouldn't...
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2.0
I liked
  • Roofing job they did
I didn't like
  • Put the wrong color on the roof
  • Electronic contract
Don’t waste your money! HD claims to have a superior product and superior installation, but they don’t. Case in point: 1. My neighbor had his roof installed in 4 hours by HD. My install took nine days. Bad weather was involved but even these circumstances were mismanaged. 2. Chunks of shingles and tar paper littered the neighborhood, during high winds, which were of no consequence to the tear-off crew. 3. 3 inches of snow delayed the project...
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The Home Depot HDE
Consumer's Beware of Home Depot's Deceptive Roofing Practices It's amazing that Home Depot cited "unforeseen conditions", when both the sales person and the installation manager were verbally told, by the home owner, that it was plank decking under the shingles of the roof. Seven weeks prior to the work beginning, at the signing of the contract, I invited the salesman into my home to view the exposed underside of the plank decking in the...
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1.0
I didn't like
  • Deceptive business practice
#763018

On October 22, 2015 I entered into a $16, 000 + contract with Home Depot for a roof tear off and replacement. At that time I was told that it would take about 6 weeks to complete the job and the job would be done before Christmas. Having received no updates or scheduling I called Tony Moya on December 14, 2015, eight weeks later, to find out if the job was scheduled. He stated it was scheduled for the end of January, an additional 6 weeks. No...
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I contracted with Home Depot Home Services for a roof repair. I had a plethora of issues starting with they mismeasured my roof and told me I would need 10 squares when the job took less than 6, they scheduled installation 7 different times, they do not return phone calls, and finally showed up at 6:30 pm on a Friday night to start the job. They completed the installation more than a week ago and I still have demolition debris in my drive and...
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Hired Homedepot in March 2015 to install a new roof, they completed the job. Local inspector came out and the roof failed, Contacted Charles Branstetter,Installation Service Manager. He promised someone would come right out to fix the issue to clear the work permit. The roof was installed in March 2015 it's now Aug 2015. Winter is on it's way. I contacted HOMEDEPOT corporate, no answer back. Tried to contact local store, no response. The issue...
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I didn't like
  • Lack of customer service
#691472