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2.1

We purchased $5,000 worth of laminate flooring at Home Depot Ofallon IL. Paid cash upfront.

Picked up the floors ourselves, removed our old carpets, staples and everything. We scheduled the installation one month ahead. My husband and I both took vacation from work. One of my husband's friend also took time off and akso ny father-in-law because they're going to help us moving our things back.

Scheduled the bed that we bought to be delivered that date too. Comes the day, we were waiting at home but they didn't show up. They didn't even give us a notice that they wont be able to make it. We only found out when we called them!

The reason is the installer quit the job. We are very pissed and upset because it's not the customer's problem if someone quit their job. We lost a lot of money cancelling work for this flooring to be installed. We had to cancel everything, the bed that we order and everything.

Home Depot doesn't know how to handle customer professionally. You're a customer, you paid a lot of money in cash and it's like they don't give a *** anout you anymore cause you already paid and that's all that matters to them. They don't care about you calling in to work losing money then they will just cancel their installation. Gave them another 2 days but they said they can't still make it.

We are beyong pissed right now. Never again will we trust doing business with Home Depot. Never gave us a comp for losing our 2 days of work worth $800. We regret doing business with Home Depot!!!

Don't ever think about it. Save your time and money.

Reason of review: Pricing issue.

Location: Irvington, Illinois

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