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Verified Reviewer
1.0
Details
STAY FAR FAR AWAY! RUN WHILE YOU CAN - Home Depot
STAY FAR FAR AWAY! RUN WHILE YOU CAN - Home Depot
STAY FAR FAR AWAY! RUN WHILE YOU CAN - Home Depot
STAY FAR FAR AWAY! RUN WHILE YOU CAN - Home Depot
STAY FAR FAR AWAY! RUN WHILE YOU CAN - Home Depot
BREACH OF CONTRACT On Nov 30, 2019 We hired NICK BILLMAN through HOME DEPOT to install a 500 sf Trex deck in our back yard. While waiting for the Trex to arrive, he was to construct the wood framing. Getting him to show up to begin the project took numerous texts which...
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Review
#1770506 Review #1770506 is a subjective opinion of poster.
Service
Home Depot Installation
Cons
  • Unreliable
  • Thief
  • Liar
Reason of review
Theft of cash, theft of materials and incomplete job.
Loss
$3000
Preferred solution
Home Depot and police will be handling this
Tags
  • Fence Building
  • Flooring
  • Deck builder
1.0
Details
Be wary of warranty and resolution. 2 yrs complaints; NO RESOLUTION OF ISSUES. issues - Home Depot
Be wary of warranty and resolution. 2 yrs complaints; NO RESOLUTION OF ISSUES. issues - Home Depot
Be wary of warranty and resolution. 2 yrs complaints; NO RESOLUTION OF ISSUES. issues - Home Depot
Be wary of warranty and resolution. 2 yrs complaints; NO RESOLUTION OF ISSUES. issues - Home Depot
Be wary of warranty and resolution. 2 yrs complaints; NO RESOLUTION OF ISSUES. issues - Home Depot
Be wary of warranty and resolution. 2 yrs complaints; NO RESOLUTION OF ISSUES. issues - Home Depot

Update by user Jan 08

i HAVE MANY TEXT MESSAGES AND MORE PICTURES FOR THE LAST TWO YEARS AS I HAVE TRIED TO GET ATTENTION FOR THESE ISSUES. HOWEVER I DO NOT KNOW HOW TO TRANSFER FROM PHONE.

PLEASE HELP ME. I CANNOT AFFORD TO DO THIS AGAIN.

Original review posted by user Jan 08

Cabinet resurfacing for kitchen $6700.00 June 2017 ....
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2 comments
Anonymous
#1805425

MY MAMA DONE TOLD ME........A MAN IS A TWO FACE!

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Review
#1755111 Review #1755111 is a subjective opinion of poster.
Service
Home Depot Installation
Pros
  • Offer all products and services
  • Easy to order
  • Offers all products and serviceeasy to order
Cons
  • Not getting what i paid for
  • No compensatory damages for home depot error
  • Refused to deal with issue
Reason of review
Poor customer service
Loss
$6700
Preferred solution
Let the company propose a solution
Tags
  • Kitchern Cabinet Refacing
  • Customer Service For Warranties

Can't get appliances installed | Home Depot in District 3 Bel Air, Maryland

1.0
Details
My appliances were delivered 3 weeks ago. After receiving no calls regarding installation I called HD customer service and was provided with two numbers to call to schedule installation - one for dishwasher and microwave - a second for the refrigerator and range. I had to call both. Microwave and dishwasher have been installed. I had a no show for the refrigerator and range. When I called HD they transferred me around several times, put me on hold and after 45 minutes I was disconnected. I received no call back. It is now three days later and no call back. POOR customer service. I may have gotten a great deal on appliances Black Friday but it is now after New Years and two of the four appliances remain in my garage uninstalled.
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Review
#1749139 Review #1749139 is a subjective opinion of poster.
Service
Home Depot Installation
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Buyer beware! The windows are not any better than the oned removed. The installation is a terrible job. The patio door doesn't close unless you lean on it. | Home Depot

2.3
Details
Patio door lock did not work from the day of installation 6 months ago. The company gives the run-around. Excuses for not replacing or fixing the lock. They don't get back to you when the say. You got to keep following up and still get run around. The door locking system does not work. Sometimes it doesn't open. Poor corking around the windows. 2 windows fall down if you don't lock them. Now they tell me there's a change in management and things changed. The patio door still has no key lock and the inside lock doesn't work unless you lean on the door.
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Review
#1725939 Review #1725939 is a subjective opinion of poster.
Service
Home Depot Installation
Reason of review
Poor customer service
Preferred solution
Fix the problem. My house is more cold than before the installation.
2.8
Details
Home Depot installed new roof on our home. Supposedly has Lifetime Warranty. Roof leaks. HD avoids me, shifts claims to Genpact, (3rd party, proxy). Expect extensive delays, lowball payoff, disappointment. They require customer to arrange own repair. Result could...
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2 comments
Machele
#1783076

It is usually not wise to contract for something like roof repairs, carpet installation, etc. from a big box store.

They sell the products, but hire an outside contractor to do the actual installation. Therein lies the problem. The contractors willing to work for the big box store are only those with limited experience or willing to work for less than a really qualified guy. When considering these types of work, 'tis best to find a local company in business for a number of years and who has been recommended by people you know who have hired them.

It's just too easy for some people to go to a big box store and have them handle everything. What could go wrong?

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Review
#1718245 Review #1718245 is a subjective opinion of poster.
Service
Home Depot Installation

Incompetence and indifference | Home Depot in Edmonton, Alberta

1.5
Details
Kitchen installation. Contractor damaged newly installed cabinetry during installation of temporary countertop. Newly installed plumbing by same contractor also installed incorrectly. Temporary hookups also done by the cabinet installer and not certified plumber.
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3 comments
Anonymous
#1769734

Who were the final hookups preformed by?

Elizabeth R
#1769751
@Anonymous

Final plumbing done professionally by another company not the original contractor.

Anonymous
#1769979
@Elizabeth R

So, would you rather have the temporary hookups done by the carpenter so you could use your kitchen or should they have left things alone and had you wait for the plumber to get their for the final hook up? I think most people would be glad to have the temporary hook up.

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Review
#1693785 Review #1693785 is a subjective opinion of poster.
Service
Home Depot Installation
Cons
  • Staff suckthey are a reflection of the owners of this business
  • Lack of corporate response
  • Staff
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Full refund
Tags
  • Home Depot Ripped Off My Mother
I purchased a wall heater from Home Depot. In addition to the sign posted, the clerk told me call Home Depot's 800 number for installation. When you call (800) 466-3337, you're transferred to a third party vendor "Greenstar". The third party vendor then tells me that...
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1 comment
Anonymous
#1711016

Same thing happen to me - didn’t use the product they had in the store and the installer ARS overcharged me on the labor 1600 dollars stated 3 hours 2 guys to install the water heater Took less than 2 hours one guy

Review
#1521104 Review #1521104 is a subjective opinion of poster.
Service
Home Depot Installation
Do not trust Home Depot customer care to resolve your installation issues in a timely manner. Corporate has no incentive to help because the customer is required to pay in advance for products and services. There is a 4 to 5 week lead time for the home organization...
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1 comment
Anonymous
#1675051

Why put someone between you and the contractor working on your home? Hire your contractor directly.

That way you will know who will be working on your home and can check their references.

Home Depot or any other store wants to make money on everything they sell so they will mark up what the contractor charges as well. Save money and have better communications with your contractor by hiring your own.

Review
#1517250 Review #1517250 is a subjective opinion of poster.
Service
Home Depot Installation
Reason of review
Damaged or defective
Loss
$5000
Preferred solution
Full refund
1.5
Details
Ordered new over the range microwave paid for delivery and install. Two weeks they arrive but apparently are not able to remove stripped screws. Never buy on line Home Depot. Called local store and if I go down there their install people have more skills,
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2 comments
Anonymous
#1698759

Funny thing...install services are third party contractors hired by Home Depot. Home Depot does NOT have in-store installers. No one from the store will come to your house to do an install.

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Review
#1481889 Review #1481889 is a subjective opinion of poster.
Service
Home Depot Installation
Reason of review
Poor customer service

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Bought 8,000 dollars worth of appliances. None of them able to be installed. The contractors couldn’t do anything. Huge waste of time and negligence on Home Depot’s part. Don’t but from them.
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2 comments
Anonymous
#1650652

did you pay to have them installed or were you expecting the delivery guys to install them for free like most people do? It's an extra charge to have a contractor actually "install" them.

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Review
#1478964 Review #1478964 is a subjective opinion of poster.
Service
Home Depot Installation