Product: Home Depot Customer Care Clear all filters (86 of 86 reviews match)
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I bought tree lights for $5.78 and when I got to check out she said they were 8.78.I told her the sign said $5.78. She said I guess you have a problem, you better go to customer service. The law in NYS says that they have to charge according to the sign they display on...
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Anonymous
Anonymous

every retailer, in every state, has the right to correct pricing errors at the point of purchase. This is because they constantly get people trying to rip them off by claiming...

h.kitchener
h.kitchener

Most people do not look to see what is actually being scanned when at checkout. Big mistake and apparently, retail stores know this. You caught the mistake or what you believe...

3.2
Product
Home Depot Customer Care
I didn't like
  • Staff attitude
  • Poor customer service and lack of stock
  • Unwilling to fix problems
#1141705
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Home Depot - Veterans ID not accepted
We have always gone to the Home Depot for our home needs and displayed my husband's veterans card for 10% off. Yesterday we went to home depot (black friday) and purchased $443 of things. We showed my husband's veterans ID but the computer wouldnt allow a 10% discount.
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Anonymous
Anonymous

Why on earth do you feel your family is so entitled? Nowhere on a veterans discharge papers does it say they are entitled to a discount in retail stores. Yes, veterans should ...

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Home Depot Customer Care
#1137037
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Dear Home Depot I am so upset with you that I can hardly put it in to words. You should be ashamed of yourselves when it comes to customer service because my experience shows that you DO NOT put the customer first. It's all about the bottom line with you and I hope my...
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martyj12
martyj12

The Home Depot in Pittsfield is no better!

Anonymous
Anonymous

Sounds like you and your husband are both posting this story. Bottom line is you should have started the project sooner than October for a room you wanted to use in November.

1.2
Product
Home Depot Customer Care
I didn't like
  • Customer service i received
#1132615
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Home Depot - Customer service

#1131356
Worst customer service I’ve ever experienced.
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Home Depot Customer Care Review

#1024802
2.8
Details
The Home Depot in Jackson Ms,customer service today was the worst I've experienced in awhile. This took place at the contractor check out. For God sake teach those employees customer service.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
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Home Depot Customer Care Review

#1007929
After calling the store to make sure they had 6.9 freezers in stock at The Home Depot, 660 W 12 Mile Rd, Madison Heights, MI 48071 was told they have seven I drive to store to find out Jerry is to Busy to dig around for them and I was told to go to Southfield location because they have more stock I live in hamtramck I will never shop at this location or any other ones again
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Home Depot Customer Care Review

#982682
4.4
Details
John in appliances has been my rock star. For weeks now I have been getting the run around by other people at other home depot locations as well as the Electrolux customer service representatives. John was the only one that got me answers and helped me. Keep employees like John and I will buy appliance here in the future for me and my renters. Thank you John your my hero.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
i went to home depot just 10 min. from my house to buy hose washers with a screened filter attached to it no luck spoke to 4 workers who sent me all over the store finally i found someone who new exactly what i wanted he went to 4 different isles with no luck and then...
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2.5
Product
Home Depot Customer Care
#1132039
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The Home Depot is not the company you want to do business with if you want results. Wh you have a problem with a store, you can only get in touch with the customer resolution center which offers no assistance other than telling you that they will forward your concerns...
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Anonymous
Anonymous

Lowe's troll! All you have to do is read the same complaints on this site about Home depot to know this poster is a Lowe's employee! Or a moron!

3.4
Product
Home Depot Customer Care
#1131276
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Yesterday sunday nov 12 2017 went with my mothet to get het a new dishwasher, ti the home depot at louisville the attendant a she was busy with a costumer and didn't seen to have an idea of she was doing,then another old guy really frustated employe,take his vest off...
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Anonymous
Anonymous

Did you ever think the guy the guy took his vest off and walked away because his shift was over? Home Depot doesn't like to pay overtime and I am sure no one, including yourse...

Product
Home Depot Customer Care
#1130876
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If you have ever tried to call a Home Depot you know that it takes forever for Customer Service to pick up phone. After waiting long periods for some to pick up you are lucky if someone answers when transfered to a Dept. It's usually much easier to just go to the store...
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Anonymous
Anonymous

Most stores don't have people just sitting around waiting for the phone to ring. If they are helping another customer they shouldn't be jumping for the phone. Nothing worse th...

Anonymous
Anonymous

This is all part of the plan! Get people to come back to the store as many times as possible, then they will BUY more!

3.6
Product
Home Depot Customer Care
#1130283
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When making a return had to give drivers licence and was asked questions that were not asked at time of purchase.Purchased 2 six panel doors. When loading rrlided they were not the same. They were going in a two door closet so i took them back in the store i was told i...
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Anonymous
Anonymous

My guess is that you neglected to bring your receipt with you when you made the return. It's not uncommon for retail stores to limit how many returns you can make without a re...

Product
Home Depot Customer Care
#1128922
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I ordered and paid for a space heater on the Home Depot website and got a confirmation email. When I went to the store designated for pickup, I was told the order did not exist. I was given the ".com" phone number and told to ask for "Tony." When I called the number...
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1.0
Product
Home Depot Customer Care
I liked
  • Nearby
I didn't like
  • Customer service is bad
  • Unwilling to fix problem
#1125338
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I purchased an area rug from Home Depot. The edges would not relax after being unrolled and laid face down for a short period of time so I asked if I could exchange it for one that had been laying out on the display table. The gal that I spoke with in the department...
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Product
Home Depot Customer Care
#1107579
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