Product: Home Depot Customer Care Clear all filters (0 of 170 reviews match)
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We purchased a Kitchenaid stove, Kitchenaid refrigerator and Kitchenaid dishwasher from Home Depot. When the delivery people came, they immediately told us that they couldn't install the dishwasher because we had a "double wall" cabinet. Then he tells us that he has...
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Anonymous
Anonymous

Try a reputable locally owned appliance store next time. You may pay a few extra pennies but the results will be worth it. That's what we do (and have done for years) ; we kno...

5.0
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Home Depot Customer Care
#1450691
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Home Depot - COMPANY REFUND CARD

I returned left over packing/moving supplies (Home Depot brand) and was given a Hone Depot Store card. I tried to use the card to purchase items I needed in my new place. The card was denied because "it did not recognize the customer". This may be a scam by HD to take back the merchandise and not refund the money.
2.2
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Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
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Price Affordability
Product or Service Quality
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Warranty
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Home Depot Customer Care
I liked
  • Availability of products
I didn't like
  • Bad customer cate
#1441282
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Will tell Home Depot to NEVER have them deliver to me again

They came to my house to deliver a new Home Depot purchased Dish washer. They delivered it but did not deliver the installation kit. I called the number on the invoice, which was GE. The GE Rep called the delivery company and was told "we are not coming back out today, the earliest will be 4 days from now" I called the company and it went to voicemail, I left a message for a call back...no call returned. I will make a formal complaint with GE and with Home Depot (District Manager) and Home Depot (Corporate). I will also splash it all over social media, this company needs a wake up call.
1.0
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Customer service
Product or Service Quality
Staff
Value for money
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Home Depot Customer Care
I didn't like
  • Service
  • Unacceptable delivery and customer service
#1441259
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Do not spend any money at this place , go to Menards ! Home Depot has zero customer service
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Anonymous
Anonymous

You are shopping at a big box discount store. What are you expecting for service? For the most part you garb a cart and pick the product off the shelf. If you are looking for ...

1.0
Product
Home Depot Customer Care
#1434477
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They do not stand by their warranty and will not work with you when their products fail. I tried to get help from both the Bethel Park store and the online system where I bought the product and neither were willing to assist. Won't shop there again.
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Anonymous
Anonymous

You Do Not have a warranty with Home Depot. You have a warranty with another company. Call That company. Why are you complaining about Home Depot when you need to be complaini...

1.0
Product
Home Depot Customer Care
I didn't like
  • Customer service and warranty support
#1418072
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As a 40 year customer of Home Depot, remodeling four homes over the years, I expected a responsible solution to Jay, an employee at Sequoia Parkway store, violently intruding in on me addressing an error the cashier was making. She was telling me I did not pay for...
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2.0
Product
Home Depot Customer Care
I didn't like
  • Refused to deal with issue
#1416743
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Been a cusumer for 18 years at depot in that time I've had to fend fOR myself As A CONTRACTOR I GET NO HELP ..IVE HAD 2 ORDERS LOADED AND READY TO GO IN 18 YEARS ..I ASK FOR A REDUCED PRICE ON DAMAGED GOODS THEY GIVE YA THE 1000 EXCUSES AN IF U LUCKY 10 PERCENT..JUST...
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Anonymous
Anonymous

Smart contractors realize the slightly higher prices they pay at a full service yard are well worth the money. Quality materials are on the job site on time getting you job co...

Anonymous
Anonymous

You are buying product from a "self service" home improvement store and you are complaining because they don't help you? CLASSIC!

1.1
Product
Home Depot Customer Care
#1416238
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Home Depot - Terrible customer service

After 6 months of waiting for a kitchen completion and delay and damaged deliveries they don’t get back to you nor send updates save yourself some grief go with another company this box store doesn’t care about the small consumers.
1.3
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
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Home Depot Customer Care
#1414271
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Home Depot - Floor purchased but no veteran's discount offered
On Sept 6, 2018 we purchased a hardwood floor and had it installed by Home Depot. After the floor was installed we discovered that my Husband who is a Veteran of the US Army was entitled to a discount on the products only. We went back to the store to pay the balance...
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Anonymous
LakeProvidenceNutCheckCentral

How about giving a discount to people receiving "Nut Checks" of only $750 a month. They should receive a 50% discount on all purchases.

Anonymous
notgivingit

wow this is exactly the reason why so many people want the OPTIONAL discounts to vets taken away. you are NOT entitled to the discount the store offers it as a thank you to so...

Product
Home Depot Customer Care
I didn't like
  • Did not inform us of savings available
#1391681
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today I was at the home depot in saint.peters to return a part. the woman at the return could not find the right name for the part I said sorry but that's how I got it don't hit me with it [jokeing]she then tuned to me and said all men need to get slap no joke the...
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Home Depot Customer Care
#1388896
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