Austin, Texas
20.9K views 114 comments
Not resolved

I was shopping at Home Depot in Marble Falls and a lady came up and asked me if I had ever thought of upgrading my kitchen. Before I knew it she had signed me up for a salesperson to come to my home and measure and give me a price on kitchen cabinet refacing.

So, this guy shows up and gives me an earfull of sales pitch for almost 2 hrs before I get the price. And what a price it was! He said that I have what he called "30ft of cabinets" and that the refacing plus the optional special dovetail? drawer boxes with the full extention drawer slides and the cherry shaker door style I picked would be nearly $13,000!!!

For replacing doors and drawer fronts and putting thin wood venir on the front of the cabinet frames!?! I did not know whether to laugh or cry! Then the salesman told me I didn't really have to have the better drawers and drawer slides and I could save almost $1,000. That was not much of a dent off of $12,900. Then the salesman lets me know that Home Depot had a sale on that would get me $1250 off on the deal. Nice, but still really, REALLY pricey! So then, he comes out with this "buy it RIGHT NOW and get ANOTHER 10% off!" By now, I am thinking that they just keep on giving discounts until you say OK. But I needed more information before spending around $10,000. After he pressed my to "buy it RIGHT NOW!" several times I finally got him out of the house.

This made me wonder what just replacing the whole cabinet set would cost. Back at the Home Depot store, I found out some pretty amazing and a little depressing things. First, if I replaced all my cabinets, I would have to replace my counter top which I had not planned to do. But here is the really WEIRD part. Replacing the cabinets with the same basic cherry door style in CraftMade cabinets, tearing out my old stuff, and installing the new stuff PLUS a new granite countertop (they have some "el cheapo" granite for $29/ft installed, but I liked one of the colors)after the in-store discounts WAS CHEAPER THAN THE REFACING PRICE!!! CHEAPER??? I about died right there! Not only that, but the NEW cabinets came with the dovetail drawer boxes and full extention glides PLUS cabinet door buffer thingys and the special cabinet for the sink was FREE! Plus the new cabinets have a LIFETIME WARRANTY and the refacing ones only a one year warranty!

I guess thats why one of the people I met at the store told me they dont put a "per foot price" on the doors on the refacing display because if the customers ever saw the actual pricing they would NEVER even have the guy over to the house! Neither would I!

Oh, one more thing. The refacing guy wanted to charge me over $300 for the installers trip expenses from San Antonio and another $350 for "Administrative" costs! The new cabinet deal had none of this ripoff extra charges.

I guess the bottom line is Home Depot cabinet refacing is OUTRAGEOULY high compared to just getting new cabinets and a new countertop. No wonder the guy kept on pressing me to "buy it now, buy it NOW, BUY IT NOW!"

Shame on them!

Review about: Cabinet Refacing.

Review #241349 is a subjective opinion of a user.

Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

Had an Experience with Home Depot?

Submit review


Comment as anonymous or
Terms of Service
Post Comment
Rockville, Maryland, United States #1311427
I work for Home Depot Interiors, thought I'd chime in here since most of the comments are people whom have only heard the sales pitch but few actual buyers.
So, nationally, HDI completes roughly 20k kitchen refacing projects each year. In the city where I work, we have 98% approval rating. Now, it's important to understand, HDI is a premium service and we offer a much more hands-on experience than you'll get in-store. Sure, experiences vary from customer to customer in terms of a *** salesman or outrageous pricing but, overall, our buyers are thrilled with the work we do. Are we expensive? Yes. Are there cheaper alternatives out there? Yes.
The value, however, is wrapped up in a few key areas:
1. We will, literally, sit down and design every element of your kitchen with you in your home for free. We will hold your hand through the entire process, if you wish. It's not cheap to send people out to appointments where we know that roughly 80% won't purchase.
2. The products we offer are genuinely good quality and our guys do phenomenal work. I've worked in the construction/remodeling industry for almost 15 years and, at least in the city where I work, our work is clean and our employees are respectful and professional.
3. If you are a DIY guy/gal - HDI is not designed for you. We know you can do it cheaper. That's ALWAYS the case with DIY - it's kind of the point. The reason you hire a pro is because you either can't or don't have time to do the work. 4. It's
... Show more
Longmeadow, Massachusetts, United States #1271961
We got a price pf $20,000 to have our cabinets refaced. When we told them it was too much they came up with a price of $15, 000 but the cabinets would be just flat panels which were horrible so we opted out. We went to and found someone who gave us a price of $9995 for high quality items. We got Quaker style door which were self closing, self closing drawers, two custom built cabinets and a custom built island. Our kitchen is beautiful, the contractor was very professional, clean and a true craftsman. Stay away from Lowe's or Home Depot. The will rob you blind.
San Marcos, Texas, United States #1204186
You just saved me one phone call to schedule an estimate, a 2 hour aggressive sales pitch and thousands of dollars if I fell for the line of bull. Thanks!
I too want to avoid having to replace my beautiful quartz counter top. From what I hear, new cabinets can be installed IF you as the homeowner remove the counter top prior to the work and re-install it after the new cabinets are in. Too much liability in possibly breaking the quartz. I'm not equipped to do that uninstall/reinstall myself and the cost to have it done is probably - you guessed it --- the cost of a new counter top. They got us coming and going it would seem.
Saint Petersburg, Florida, United States #1198500
My experience with the HD resufacing sales job was nearly identical but it was a woman sales scammer and a two hour sales job and a quickie, back of the envelope $27,000 pricetag ($26,000 if I bought it today.) This is for a small galley style kitchen in our winter (mobile home) in FL. just for contact veneer resurfacing, standard RTF door and drawer fronts (no drawer boxes) and composite counter tops.
I found out though it was an independent sales contractor selling for another contractor that actually did the work, based in another state. And even though the were not Home Depot employees, it's turned me off shopping at HD alltogether.
Needless to say I found much better options at a fraction of the price elsewhere.
A nine step system and it is designed to make you say yes!
Lancaster, California, United States #1143863
I was a salesman and if you buy a kitchen cancel it! You are paying 10% to us and it is all subcontracted! Hire a different company tell them to go pound sand!
I worked for that refacing company that Home Depot fronts for. The pitch is its Home depot and they stand behind this process and so on. Its a giant ripoff!!! On top of it all when a salesman does get a sale they nickel and dime the commissions. Horrible company and surprised Home Depot continues to operate with them.
Frankly speaking
Walled Lake, Michigan, United States #1133360
They just quoted me nearly 15,000 bucks to refacing 34 ft of cabinets and new formic counter tops. I just about laughed in his face. That was after a $500 home show discount and 15% March sale discount.
Agreed. We had similar experience. HD quoted $32k to reface and install a couple additional cabinets. We then had a cabinet maker come out (5star rating) quoted $8k less for all new cabinets. No refacing. I wish I could use HD cause I really like the rep but money is money other quote is all new materials instead of using our own

You May Also Like

"I'm including this under Home Depot since Behr paint sells exclusively to them. Behr paint is peeling off my home. Contacted Behr and they wouldn't live up to their lifetime..." Read more
"If you are a single, female, inexperienced in the home remodel field, do not choose Home Depot for your remodel. After I paid almost $10,000 to them for a kitchen..." Read more
"They put an item on line to sell but will not ship to my home or to local store (Even Walmart does that!), but tried to talk with local store..." Read more
"On Dec 28, 2015 after about of month of searching, comparing, and agonizing over cost, my husband and I ordered the Home Decorators Collection Rosengrant in Black Distressed Finish. It..." Read more
"I worked as a front desk security officer for (Capital One) Sharebuilder for over two years. I am always on time and ready to work. I come to work with..." Read more
"Attn- wanted to scan the 2 emails came today. Zip is alerting me to 2nd time Fastenal is viewing my resume at the EXACT same time the "alleged" Hiring Mgr..." Read more
"Stance Autoworks is the WORST BUSINESS I have ever dealt with. I got into a car accident in Spring, TX. Call the police, 7 Deuces Towing ( Jason Caus) shows..." Read more
"In simple English, this 2yr Rpl Plan is a worthless plan for electronic purchases. Neither RCA or Walmart honors their warranty. Walmart calls it an "existing condition" because after you..." Read more