I bought 2 gallons of Behr deck stain online since the online price was several dollars cheaper than the in-store price. The $10/gallon rebate form said that online orders had to be mailed in, which I did over a month before the deadline, along with the UPC codes and online receipt.
Waited the 6-8 weeks and heard nothing, so checked online. No record of it. Online chatted with HD rep and he said I should have submitted in online and he could not do anything for me even though I had a scanned file of my paperwork and UPC codes. I can't remember any of my other mail ever getting lost, but this is the second time a HD rebate has apparently gotten lost in the mail.
Looks like I go to Lowe's from here on. Clearly customer satisfaction is not a priority at Home Depot.
Product or Service Mentioned: Home Depot Rebate.
Reason of review: Poor customer service.
Monetary Loss: $20.
Preferred solution: Paint Rebate, as promised at purchase..
I liked: Online ordering option with local store pickup.
I didn't like: Did not honor my rebate when i had documentation.