In Oct. of 03 I bought a Ridgid tools set because of the lifetime warranty which includes batteries.
My paper work says bring the receipt to a service center and they will be replaced. There is No center near me any longer, so I was told to go to a store. First thing the person I spoke to says is did you register the set. I said no the paper work did not say that, after reading what I had he said to bring in the defective batteries.
He placed a call to the warranty Co. When he returned I was told that since the batteries had been replaced and I had no paper work showing that, No warranty! My response was that I was not given any paperwork detailing that. I had the receipt which on it was hand written that they were exchanged for new In July Of 08.
After a very unpleasant conversation with the warranty co. myself I am at a loss. Since the service center did not give a paper trail. Don't they think that since I still have the receipt from 03 that if given some paperwork I would also retain that?
Really makes me think that since they the tool manufacturer will not make good on the warranty that Home Depot as The only retail store would do something about this.
Guess I will not be making any purchases from them
anytime in the future. Back to sears at least I know for what ever time period the warranty is good for it will be honored.
Product or Service Mentioned: Home Depot Warranty.
Monetary Loss: $379.