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Bought a riding lawnmower this past summer, due to the fact that I'd had a 4th stroke and this made walking very hard. They told me they would assemble, but I would have to bring it home.
When I went to get it I asked for the van-the employee told me I would have to get the big flatbed. I wash getting the smallest one-about 5ft long. I struggled to get in and out of that high, inaccessible van as once you have strokes your body does not work right. They did not even include a key for the electric mower and the manager I talked to was really put out because I asked for a key.
It was not assembled properly-I sat on the seat and it was not tightened and I almost went over the steering wheel. I asked this same manager to send someone to my house to tighten everything up-but no one ever came. I even tried the N Olmsted store and they sent me one that would not even start. They don't just care about the assembly-they send defective ones.
They called and said they would send me $60 for my inconvenience at the Brooklyn store-that was almost 6 months ago-I guess their promises are as defective as their employees and material they sell. Perhaps they have been able to master the workings of a mailbox. I am very disabled-they don't care about that either.
In any case-don't buy from Home Depot-customer service for them is history. Paying customers deserve much better-you can bet if you owe them money they will figure out how to use a mailbox.
Reason of review: lied to.
Monetary Loss: $60.
Preferred solution: new staff.
Home Depot Pros: Location.
Home Depot Cons: Large variety-not supported by employees or products.