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Update by user Aug 21, 2020

Company fixed the issue and I have been provided with full refund. GE contacted us and offered a full refund plus $50.00 check for the inconvenience!! Very happy with the results!.

Original review posted by user Jul 22, 2020

Bought a washer and dryer from Home Depot...in less than a year the washer isn't working!! Home Depot won't fix it...sent us to GE and getting the runaround!!

Will not buy anything from Home Depot again...don't stand behind their product!!

They do not stand behind any warranty!! If I could give minus on the rating I would do so!!

User's recommendation: Do NOT buy from them...

Product or Service Mentioned: Home Depot Washing Machine Warranty.

Monetary Loss: $527.

Preferred solution: Fix the washer.

Home Depot Pros: Buy on line.

Home Depot Cons: No one will help getting runaround.

Location: 653 N Westhill Blvd, Appleton, WI 54914

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Home Depot doesn't repair appliances. The appliance comes with a 1 year warranty which is provided by the manufacturer and you would contact them for service.

If you purchased an extended service plan it would start after the manufacturers warranty ends and at that point you would contact the administrator of the plan you purchased. Home Depot isn't giving you a run around, they are just having you call the people responsible for the warranty.


We have contacted the manufacturer for over two months...no customer service there either! If you sell a product you should stand behind your product or at the very least; help the consumer get results!! End of story...in this case we are receiving NOTHING from either company!!

@Doris G

Your complaint should be with GE who is responsible for the warranty. I expect the delay might be that GE may have to get approval for the service call from headquarters in China.


Working on a suitable solution...so will wait and see how it turns out!!

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