This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check ourNew Reviewer
Horrible experience. On May 20th, I ordered a patio table on line.
I received a message Your order has shipped. They gave me a tracking number for UPS. The item was supposed to arrive on June 1st. It did not.
Checking with UPS, I discovered that the tracking number is fictitious there is no package linked to the so-called tracking number. I visited a Home Depot in Gaithersburg, MD. They did not know what to tell me. After long hours of waiting, they put me in touch with a Home Depot representative by phone.
She promised to solve the issue, blaming the vendor. Nothing changed. I tried to get in touch with her there is no way to find her. There is no way to reach any Home Depot representatives - in person, by phone or live chat.
I was told that they cannot cancel my order and give my money back since a status was created the tracking number, which, as I said, is fictitious.
So I paid, I did not receive the item, there is no record indicating that the item was ever sent to me, but I cannot get my money back this is Home Depot policy.
They are crooks, they defraud their customers. They should be prosecuted.
User's recommendation: Do not order on line. Home Depot are defrauding their customers.
Monetary Loss: $359.
Preferred solution: Full refund.
Home Depot Pros: Closeby.
Home Depot Cons: Being scammed.