I ordered wall panels online and the checkout would not give me the option of regular shipping and only allowed me express delivery.
The charge was $79.00 for next day delivery. Fine, so I went ahead and paid for the delivery. Home Depot emailed me the confirmation and tracking number. The day I was promised the delivery, I received a call
from the Commerce Township Mi store. The representative stated that I would not receive my shipment until the following day. She babbled on about how heavy they were and that it took an extra person to load the truck. The girl also stated that I should have been charged $120.00
due to the size and the 8 panels. I told her that I have ordered other products and that it has always been $35.00 for delivery or free. She just said sorry but that I would have to wait another day or that I could pick them up myself.
This will be the last time that i will use Home Depot.
Product or Service Mentioned: Home Depot Delivery Service.
Reason of review: Problem with delivery.
Monetary Loss: $79.
Preferred solution: Let the company propose a solution.