someone I know purchased some Ryobi tools for me for father's day. I do not need the particular tools that were purchased.
I cannot return without the order number and I must tell this person I don't want their gift in order to get the order number. Both the local store and the online people are very polite and repeatedly apologize as they tell me I am screwed. The manager responsible for this CUSTOMER UNFIRENDLY POLICY is probably getting a bonus for making sure returns are minimized. So, rather than insult someone who purchased a gift for me, I will give the tools to goodwill.
Thanks Home Depot for crappy service. I will also begin shopping at Lowes.
Product or Service Mentioned: Home Depot Manager.
Reason of review: Poor customer service.
Monetary Loss: $100.
Preferred solution: Let the company propose a solution.
I liked: That i thought they would help me.