I ordered a washer and dryer at Home Depot. On the scheduled delivery date, their 3rd party delivery company (Barlow's) did not show up. I received an automated call at 9:30 a.m. saying they would be there in 30 minutes (you have to punch in a code to confirm you're home). An hour later I called to find out where they were. I was told they could not find my house (try a GPS), and tried to call me and left messages numerous times - they didn't. I was home the whole time - so supposedly I left after the automated call I left???? Give me a break.
I talked to Barlow's manager, who was very uninterested and said I would have to reschedule later in the week and couldn't have cared less about wasting my time or that I desperately needed a washer that worked! I then called my local Home Depot where I had purchased (Laveen, AZ) and the appliance associate couldn't get them to come back the same day either.
I refuse to accept such horrible treatment and promptly cancelled my order. I went to Lowes and they delivered the next day - they do not outsource and have their own employees deliver/install.
Home Depot - get a clue and dump Barlows or insist they do a better job! I will never buy another appliance thru them which is a shame as they have good prices and their sales staff was very helpful. But you are only as good as all the people that work for you - again dump Barlows.