I purchased a char-broil grill from Home Depots and originally was satisfied. However, the warming tray was bent from the beginning and I sought a replacement. You can forget about getting any replacvement parts for the grills they sell'; as all you get is obnoxious remarks and "go online", that's if you can get any help to begin with. I went online and they said they would email the store manager and have them correct the problem. This meant taking a warming grill from a unit still for sale.
The store manager said to go get the piece and come back to the service counter. I did that in two minutes. After the short time I returned and there was another store manager there. I explained what had happened and he saqid "why should I believe you and not have you pay for the grill piece". I stood there for 1/2 hour explaining and finally he agreed.
This is NOT customer service. I felt like I was a criminal but did nothing wrong. I will never shop at Home Depot ever again. By and large their people are scarce, ignorant or just "can't be bothered" with customer questions.
HD has fallen off the courtesty wagon and I'll now go to Lowes where they still appreciate their people.