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We purchased windows through Home Depot with a warranty.A window needed to be replaced, we notified Home Depot, gave them all the information including the file number, size and type of window.

Home Depot told us to go directly to Anderson Windows so we did the same with Anderson Windows gave file number, type and size so Anderson Windows sent a contractor out who never came into the house from the outside told us it was not an Anderson Window and they knew that because they do not even sell that type of window.

Anderson Windows charged us anyway even though it was their mistake to send someone and Home Depot claims they can do nothing either.So we, as the consumer are not only responsible to pay but have spent hours of our time meeting with contractors and on the phone only to get people who do not care.

Review about: Replacement.

Reason of review: Poor customer service.

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Anonymous
#1368896

If it is an Andersen window there will be an Andersen logo etched into the corner of the glass. Have you checked for Aneresen's or any other logo etched on the glass?

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