Update added by user Jan 08
It is January 8, 2017, after many phone calls and emails to Livonia, MI store and Home Depot customer service center, they have responded to me by indicating that there is nothing they can do to accommodate my resolution requests. Home Depot does not care about the customer only themselves. I will never do business again with Home Depot.
Update added by user Nov 14, 2016
Home Depot customer service has contacted me but has not offered any type of accommodation for dissatisfaction. I have called the Customer Service Representative numerous times over past week, but no response yet. It is going on four months now and kitchen still not completed.
Original review posted by user Oct 15, 2016
If you are a single, female, inexperienced in the home remodel field, do not choose Home Depot for your remodel.After I paid almost $10,000 to them for a kitchen remodel, I was left on my own to complete it, which I had no experience in.
I prepaid for plumbing and appliance install but never received the service, and when I asked for a refund the store manager said I had to provide a receipt showing I paid someone else to do it!
When I made a mistake in the remodel process that they were paid to do but left it in my hands, Home Depot will not accommodate you or provide resolutions.I was a loyal, female customer, who trusted Home Depot and now I am a disappointed customer that lost loyalty.
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