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1.9

I am so disappointed with the Home Depot cabinet refinishing project. The salesman made it sound so simple and quick.

After making our selection, it took 8+ weeks to start. Instead of a Monday-Friday installation, we had a Friday to a Friday 3 months later. The crew started on a Friday, left on Monday afternoon with all but 1 cabinet installed (no hinges received for the last door) and no counter top. The counter top came the next Friday along with the missing hinges only to find out the door didn't come either.

The laminate had started to peel before they came back with the counter top. The molding at the top was already hanging loose, and there were 2 pieces of missing trim. The worst part was the absolute indifference shown by the installers to our complaints. We would call, leave messages and be ignored.

We waited from 10/9/2020 to 01/15/2021 to finally get the last door. The installer that finally brought the door didn't come prepared to fix the molding and did not have the trim. We had to go back to the Home Depot store the lodge a complaint against the whole mess. We finally had the installer come on 03/05/2021 to put up the last pieces of the trim.

He had been here the night before and had grey trim rather than white.

This whole process was a nightmare and I would never recommend having Home Depot do anything for anything ever again. Not only was the whole installation process a mess, but the total lack of responsibility and communication about this whole project was deplorable. The company just plain didn't care. We called, we sent pictures multiple times to multiple people.

What started with the installation on 10/02/2020 finally ended on 03/05/2021. So much for a 1 week project.

User's recommendation: I would never recommend Home Depot for cabinet refinishing.

Preferred solution: Apology.

Location: 960 Far Hills Drive, New Freedom, PA 17349

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