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Have been a Home Depot customer for years and spend up to $10,000.00 (TEN THOUSAND) or more every year.I purchased two shower cartridges today with a store credit card (when I return items I usually put them in a store credit card I carry because I spend a lot of money at Home depot, not because I don't have the receipt or anything). About an hour later, I returned the items because I could not take the old one out so I had to call a plumber.
My return is denied and HD receipt said to call a company TRE. I did and a guy who was extremely rude and unprofessional took my email and hang up. This is something I would consider a suicide by a company who is *** off a customer who spends thousands of dollars a year. OF COURSE I will return items that are not used when the project is over.
If they do not want merchandise returned, they simply need to tell customers, NO RETURNS, which is fine by me. By rejecting a few dollars worth of return, they just lost a perfect customer forever. HD may not be aware that THERE ARE other companies such as Lowes, Mennards just next to their store. What a stupid idea, isn't it.
Keep doing it, you will understand when your name is next to companies like Sears in the history.
Customer is always right, always, always. REMEMBER this.
User's recommendation: DO NOT SHOP AT HOME DEPOT, YOU WILL BE THE NEXT VICTIM.
Product or Service Mentioned: Home Depot Department.
Monetary Loss: $92.
Preferred solution: Full refund.
Home Depot Cons: Being jerked around.