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This is the second appliance order (I didnt learn my lesson the first time)delivery you've managed to give me the run around on. Ordered on August 25, 2021 at 10:27pm CST as they were updating homedepot.com and the system put my zoned stores address instead of my own.

I didnt catch this till my confirmation was sent. Spoke to someone from the delivery team and I get told anytime a customer edits their order after placement its considered fraud. She stated she corrected it and it should still arrive Thursday. After not receiving any other update on it I have contacted and spoke with several team members as well as the "Escalations team", and no one did what 1 REGULAR AGENT took care of in less than 5 minutes which was reschedule after it was corrected 2 DAYS AGO.

I kept getting told you guys would update the delivery and confirm with me. After calling and speaking with Mrs. Pam, she's the only rep I've dealt with that has basic common sense. The other 4 reps should be reprimanded and retrained on how to handle these situations as you have not only cost me money by having to pay for laundry services, I also missed work for this delivery and will have to miss it again on Tuesday.

It's bad enough the Samsung WF42H5000AW/A2 I bought on Sept 11, 2019 just had a complete failure right outside the warranty period, and that delivery had to most shady, rude, and lazy delivery drivers leaving them outside in the rain due to "we don't have enough time to fit it in". Now here I am, giving you a second shot and I still get played around with, while costing me even more money for the second time in a relatively short period for the same type of appliance. This is the second appliance order (I didnt learn my lesson the first time)delivery you've managed to give me the run around on. Ordered on August 25, 2021 at 10:27pm CST as they were updating homedepot.com and the system put my zoned stores address instead of my own.

I didnt catch this till my confirmation was sent. Spoke to someone from the delivery team and I get told anytime a customer edits their order after placement its considered fraud. She stated she corrected it and it should still arrive Thursday. After not receiving any other update on it I have contacted and spoke with several team members as well as the "Escalations team", and no one did what 1 REGULAR AGENT took care of in less than 5 minutes which was reschedule after it was corrected 2 DAYS AGO.

I kept getting told you guys would update the delivery and confirm with me. After calling and speaking with Mrs. Pam, she's the only rep I've dealt with that has basic common sense. The other 4 reps should be reprimanded and retrained on how to handle these situations as you have not only cost me money by having to pay for laundry services, I also missed work for this delivery and will have to miss it again on Tuesday.

It's bad enough the Samsung WF42H5000AW/A2 I bought on Sept 11, 2019 just had a complete failure right outside the warranty period, and that delivery had to most shady, rude, and lazy delivery drivers leaving them outside in the rain due to "we don't have enough time to fit it in". Now here I am, giving you a second shot and I still get played around with, while costing me even more money for the second time in a relatively short period for the same type of appliance. I spoke with Mrs. Betty on my original delivery date of 09/02/21 and she said everything was set for delivery on 09/07/21.

She was super sweet and helpful, the only rep out of the 8 I had dealt with a that had competence and basic customer service skills. Today, I check my tracking for my delivery window, and see no update or delivery issue message. Upon calling a second time (the first appliance hotline rep wasted 13 mins of my time and hung up in my face cackling) she just decided in the middle of the call to just go silent and all I could hear was hear breathing. She then decided to cancel my order without my consent or agreement and hang up.

Now my last savings is tied up in refund *** theyve wasted 2 weeks of my time, 4 days of unpaid work, and undue stress sue to sheer unparalleled incompetency.

Dont order from them or fork over your hard work earned money. Theyre silly enough to throw 800-900 dollars down the drain for a zipcode change that obviously couldve been easily changed.

User's recommendation: DO NOT BUY FROM HERE.

Location: Houston, Texas

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