I purchased a gas trimmer from Home Depot in Sept 2015 and I purchased a 2 year replacement plan. Less than two years later the trimmer stopped working.
I try to submit a claim and I was informed by the telephone customer service person that the two year replacement plan does not kick in until the manufacturers warranty expires (5 year warranty). Home Depot is giving deceptive information to sell the insurance, they told me that if anything went wrong with the trimmer it will be replaced, nothing about waiting 5 years for the insurance to kick in.
I even, mistakenly went to the store to replace it, and I was informed by an Assistant Manager, just to file an online claim and that they will replace it without any issues. Either Home Depot personnel are misinformed or deceiving.' I do not recommend purchasing the replacement policy.
Product or Service Mentioned: Home Depot Replacement Protection Plan.
Reason of review: Not as described.