I have been communicating (or attempting to communicate) with the store manager of the Buckhead store in Atlanta since late October. And my last several emails have been ignored My issue is this.
A granite kitchen countertop which was installed by HD in a kitchen renovation some years ago developed a crack after the sink fell away as a result of improper installation. At that time, HD admitted their liability and re-attached the sink at no cost,....this time with the proper supports underneath. Shortly after the re-installation. a hairline crack appeared in the strip of granite that fronted the sink.
When we brought this to HD’s attention, they pointed out that granite is a natural material and they couldn’t accept blame for natural fissures in the granite. It was clear, however, that it was no coincidence that the crack appeared in an area immediately adjacent to the sink Over the next several years, the crack grew wider and wider until finally a large strip of the granite fell off revealing a half inch wide band of metal that ran the length of the granite where the crack appeared. This metal band had clearly been inserted at some point prior to installation and was obviously NOT a “natural” material and the crack did not appear along a natural fissure.
(Photo attached) As of this date, despite repeated attempts to discuss how this situation could be remedied, we have heard nothing from Home Depot. The bottom line - we are faced with an expensive replacement cost and the cause can be traced back directly to the initial faulty sink installation and subsequent re-installation.
Product or Service Mentioned: Home Depot Sink Installation.
Reason of review: Damaged or defective.
Monetary Loss: $2000.
Preferred solution: Let the company propose a solution.