Contact Home Depot Customer Service

I purchased a Maytag dishwasher from Home Depot along with professional installation. The installers showed up, took one look at the space, and walked away citing missing side panels as their reason.

These were cosmetic trim pieces, not structural or code-related. My home was inspected just weeks before (April 2025) and passed with zero electrical or code issues. The previous dishwasher had been installed and working in the exact same space for years. After multiple follow-ups and vague excuses, I had to install the dishwasher myself with no professional training.

It's now working perfectly. There was nothing preventing their team from doing the job except a lack of desire to do it. Home Depot has yet to issue a refund for the service I paid for, nor have they taken accountability for the experience. I wasted time, lost work, and got ghosted by their customer care team after being told a manager would review it.

That was days ago.

I highly advise others to think twice before trusting Home Depot for appliance installation. If it's not 100% cookie-cutter, they'll leave it behind and vanish.

I ordered six blackout roller blinds; one was a different size from the five. They were sending five of them to the Home Depot store, and one of them got shipped to my house—the oddball.

I called two days after the supposed delivery date, and they lied to me and said FedEx had lost them. I went on my email, and it said they were in the store the whole time. They had already sent them back by the time I called them out on it. I went on their website, where I had ordered them previously, and they had raised the price by $20.

They did not offer me any kind of compensation or even try to sell me a different color. Great customer service—that's who I want working for me to try to make me more money. What a joke! I wonder what person got my blinds; they obviously needed them more than me.

They ruined my holiday for Mother's Day and Memorial Day. I had no curtains or blinds in my window, and I had just remodeled my whole house, and I had company.

It was so embarrassing not to have anything on my windows. Thanks a lot, Home Depot, liars.

I bought an entry door at Home Depot (Plano 75093) and had it installed by the Home Depot contractor. A few months later, the door stopped working properly.

After my complaint to Home Depot, the installer inspected the door on 20 Feb 2025 and acknowledged the problem with the initial installation. Since then, for a whole month, neither Home Depot nor the installer contacted me in order to solve the problem. The customer service specialist, Talica McGuire (cos__0551@***.com), clearly demonstrated her reluctance to help with my problem, referring me to the installer, whom I cannot reach because there is no contact number to call.

This is a typical ping-pong tactic in order to exhaust the customer by running them in endless circles. It demonstrates poor management at Home Depot, which cannot be tolerated.

Can you believe I bought both a washer and dryer, but the delivery driver just brought them inside without installing them? They simply dropped them off in the house and refused to install them, even though my mother is an older woman.

I had to hire someone from TaskRabbit to install them for her, so I'll need a partial refund from Home Depot for this. This has been such a poor and frustrating experience.

Home Depot clearly doesn't care about its customers. I reached out to customer support and they essentially said if I am not happy, I should return it.