Contact Home Depot Customer Service
Home Depot Phone Numbers and Emails
Toll-Free Number:
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(800) 466-3337
Customer Service:
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(800) 668-5336Commercial Revolving Canada
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(800) 685-6691Commercial Revolving Cards U.S.
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(877) 946-9843Major Appliances Support
Home Depot Emails:
Home Depot Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Home Depot Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Home Depot is 8004663337. 83% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 61% of customers reported contacting a real person successfully.
The average hold time is from 3 to 5 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Home Depot may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Home Depot Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Home Depot is 8004663337. 83% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 61% of customers reported contacting a real person successfully.
The average hold time is from 3 to 5 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Home Depot may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call Home Depot mainly because of product/ service, request for information, payments and charges.
15% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Home Depot is customer_care@homedepot.com. 77% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Home Depot Website:
Home Depot Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours (EST):
Monday - Friday: 8:00am - 8:00pm
Saturday - Sunday: 9:00am - 6:00pm
Other Location:
1300 Park Center Drive
Austin, TX 78753
How Good is Home Depot's Customer Service?
Summary of Home Depot Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Home Depot?
Payments and Charges Question:
- “No credit from purchase April 17 for the amount of $6247.76”
- “Credit cards services”
- “Make final payment”
Product/ Service Question:
- “My purchase”
- “My recent Z-line range purchase is malfunctioning”
- “Home damage”
Cards Question:
- “I lost my wallet with the cards”
- “Report lost card”
- “Lost or stolen credit card”
Request for Information Question:
- “Pro Question”
- “Speak to a live agent”
- “To ask how do I apply for my tact exempt again in store”
Shipping and Delivery Question:
- “Reportar tarjeta extraviada”
- “Un delivery”
- “Merchandise not received”
Return/ Replace Question:
- “Return”
- “Need to exchange damaged product”
- “Return policy”
Account Question:
- “To get my account number”
- “Balance issue on Home DEPOT Credit Card”
- “Login”
Staff Question:
- “Customerservice”
- “Complaint about store manager have not heard back from home office”
- “I need service on my LG Washing Machine near zip 80602”
Website/ Application Question:
- “Cabinet bought and installed is coming away from wall”
- “Installation of door”
- “Need installation on a stove Exhaust Hood I just placed.”
Employment Question:
- “Payofff”
- “W-2 question”
- “401k tranfer. From previous employer”
Activation/ Cancellation Question:
- “Rental equipment reserved not ready or running causing cancelation and time.”
- “Orders were cancelled for no reason, derailing the work schedule.”
- “Two orders were cancelled for no reason, screwing up work scheduling.”
Refund Question:
- “Refund”
- “Refund check”
- “Refund install an haul away fees”
Other Question:
- “Stop order”
- “I shave been waiting in the garden section for 26 min now for someone to take down a few concrete tiles for me. Someone was supposed to come and no one has come”
- “Reporting spar”
Compare Home Depot Customer Service To
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