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I just experienced the most insulting customer service at the Port Charlotte Fl store of Home Depot. I made a purchase of 032247****40 50QT Moisture Control Potting Soil.
Your advertised price on the pallet was $2.09. It rang up at $15.94 a bag so I took the clerk to the pallet and she saw this price and told me I should go to Customer Service to get it resolved. The Supervisor just as much called me a thief that I should have known that was not the price which I told him I DID NOT work at Home Depot and that was the priced advertised. He stated it was like comparing apples to orange and I informed him I was buying dirt not fruit.
It was take the rung up price or leave it so I requested a refund.
He stated the customers move the ad prices around outside BUT there was not one that had $15.94 sticker anywhere. Not happy with my experience...Have always had good service but rethinking my relationship with your company.
Carolyn S Watter
Preferred solution: Apology.
Location: 19690 Cochran Boulevard, Port Charlotte, FL 33948