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Hello, I hope this email finds the right person who actually cares about me not becoming a Lowes valued customer.
Today 9-9-2021 I visited the Cheektowaga, NY location to make a rather generous purchase for the Charter School that I am the new facilities manager of and I stopped at the customer service desk upon entering and asked how I make a tax exempt purchase today (I had my Exempt Purchase Certificate) in hand. I was told to shop for everything I needed and then proceed to the Pro Desk when I was ready to register and check out.
Upon doing so I was told that the in store registration does not exist and that it has to be done online by us the school. Unreal. You wasted valuable time of mine.
I would like this email responded to ASAP. In the meantime we will look into the Lowes process.
Thank you, Jay Skretny
User's recommendation: Shop at Lowes.
Preferred solution: Let the company propose a solution.
Location: 300 Thruway Plaza Drive, Buffalo, NY 14225