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Imagine this... purchased 10 K worth of materials (shame on us to begin with) and rather than delivering as promised... we had to call them multiple times to deliver after they attempted to deliver but failed to listen to instructions. Of course, 'we' had to purchase...
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Anonymous
Anonymous

I will assume this may be your first purchase of delivered building materials. It's common practice to deliver units of lumber on a paved surface. They don't drive the trucks ...

1.0
I didn't like
  • Poor proffeionaizm
  • Lack of communication
  • Way they treat customers
#1095545
Reply to reviews
I purchased a washer/dryer and refrigerator from home depot, and the experience was a complete nightmare. Upon the FIRST delivery attempt, I received a damaged dryer which looked like it was dropped. There were a few dents, the bottom was scraped and the dryer exhaust...
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#1095363
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I paid $22,000 for a new roof, gutters and sofit and facsia. The millenial "project manager" was never available, people came on and off the job to my house without giving a last name and peed in my yard. They ripped the siding on my neighbors house, left the roof...
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Anonymous
Anonymous

Those people that Home Depot contracts to do work for them? They're losing their a55es doing work for Home depot. So why would you think you would get top notch service and a ...

I liked
  • Sales person who sold me the contract
I didn't like
  • Left my roof exposed during a storm
  • Not done on time
  • Lack of support and project management
#1093281
Reply to reviews

Home Depot - Poor customer assistance

Home Depot
#1066859
Poor work...cheap contractors...all day windows ... Been having problems for nine months with a warranty butit never gets fixed...malcolm , alamo ranch home depot, is lazy and never calls back
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Home Depot Installation Review

Home Depot
#1027648
1.7
Details
Mislead about installing and hauling the item away.
Comment
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Product or Service Quality
Staff
Value for money
Warranty
Website

Home Depot Shipping Service Review

Home Depot
#1026159
2.2
Details
Ordered carport credit canncelled it first called and got reordered shipped wrong phone number trucking comp sent leddered called same day already shipped back. called reorder canceled because still bieng billed for one i dont have called want me to raise credit limit to reorder and i guess give them 3000 dollars DONT DEAL WITH HOME DEPOT RIP OFFS
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Home Depot Customer Care Review

Home Depot
#1024802
2.8
Details
The Home Depot in Jackson Ms,customer service today was the worst I've experienced in awhile. This took place at the contractor check out. For God sake teach those employees customer service.
Comment
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
I purchased a gas trimmer from Home Depot in Sept 2015 and I purchased a 2 year replacement plan. Less than two years later the trimmer stopped working. I try to submit a claim and I was informed by the telephone customer service person that the two year replacement...
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Anonymous
Anonymous

What is deceiving? You purchase a plan that covers your product 2 years beyond the manufacturer's warranty. And yes, these plans can even provide more coverage than the manufa...

#1093186
Reply to reviews
Had the worst experience yesterday with a simple dishwasher installation. The delivery people (who barely spoke English) could not find the shut off valve to the water and told me I would need to get a plumber in to connect a hose to the sink shutoff valve totally...
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1.7
#1092856
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Have spent hundreds of thousands of dollars on the construction of my home and have done my very best NOT to use the box stores. However, I did make a garage door purchase in May....the middle of the month to be more specific. It is now almost September and I still do...
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1.8
I liked
  • Disaterous
I didn't like
  • Never going there again
#1092257
Reply to reviews
Home Depot - $6k mistake
Home Depot - $6k mistake
Home Depot - $6k mistake
Home Depot - $6k mistake
Home Depot - $6k mistake
Home Depot - $6k mistake
Home Depot - $6k mistake
Home Depot - $6k mistake
Home Depot - $6k mistake
Home Depot - $6k mistake
Home Depot - $6k mistake
Home Depot - $6k mistake
Home Depot - $6k mistake
Home Depot - $6k mistake
Home Depot - $6k mistake
Home Depot - $6k mistake
Home Depot - $6k mistake
Home Depot - $6k mistake
Home Depot - $6k mistake
Home Depot - $6k mistake
Home Depot - $6k mistake
Home Depot - $6k mistake
Home Depot - $6k mistake
After my husband and I remodeled our house, I will not set foot on Home Depot property again. We made the horrible mistake of buying our carpet (among other thousands of dollars in materials) for our entire house here. Once the credit card was swiped, we were sitting...
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Anonymous
Anonymous

Cheap, cheap, cheap! That's what you get for being cheap,cheap,cheap!

Anonymous
Anonymous

Home Depot *** sucks

1.1
I didn't like
  • Promises were not kept
  • Unacceptable installation
  • Rude Manager
#1091313
Reply to reviews
July 19th we met with the cabinet consultant and looked at assembled cabinets. After selecting the Shaker design with white finish we talked about installation. We were told a price would not be given until the installation company came out and measured. A fee of $99...
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Anonymous
Anonymous

The usual fee may average $79 a cabinet but the usual installation will be more than 4 cabinets. A minimum charged makes sense as no mater how many or few cabinets are involve...

Anonymous
Anonymous

Yup. That's BS. Contact your states attorney generals office and file a complaint.

1.7
I didn't like
  • I felt we got charged and our time wasted
#1091234
Reply to reviews
My wife and I visited the Austin Mueller store in Austin, TX today to secure living essentials for my disabled father due to be released soon. He is medically incapable of travel at this time but will be sent home soon. He sent us to Home Depot because of the military...
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Anonymous
Anonymous

How were you threatened into making a purchase? It would be nice to see vets stop complaining about not getting a discount. They are no more deserving than a lot of other peop...

Anonymous
Anonymous

Do you have any idea how many people try to scam Home Depot by doing exactly what you were doing? I'm not saying you were trying to scam them, but unfortunately half the peopl...

1.8
#1089880
Reply to reviews
My husband and I ordered new countertops for a house we are putting on the market more than a month ago. We also bought a new kitchen sink to be installed at the same time. My husband took his last few hours of vacation time to be there during the installation, per...
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Anonymous
Anonymous

It's only a nightmare because you are making it one. If you need the sink installed quickly you or your husband should be able to do it. It's not that hard. Then go back to th...

1.0
I didn't like
  • Still no plumber to install my sink three days later
#1089503
Reply to reviews