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In November 2020 at home depot Cornwall On.There was a special Ryobi: ''buy two 18 volt batteries and you are entitled a free tool'' I chose a jobplus model P340 18 volts. The seller told me that he does't have some in stock but that he should have some in a week and he took my phone number and that he would call me, but two months still nothing.

I was never called to tell me what was going on. I called home depot Canada that jobplus would be available in January.

I phone Home Depot Cornwall and they told me when they will receive it I will not be able to pick it up because of the covid I have to buy and pick up I say no because I already buy 2 batteries before the jobplus was special free and when you are going to receive them you should call me so I can go and get it since it's been 2 months since I've been waiting for. First they lies and second poor service.They keep you in the dark.

I hope they going to call me when they will get them nd

User's recommendation: Say the thrue and take care of the customer and give better service.

Preferred solution: Let the company propose a solution.

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